trends

For Pleasure Product Manufacturers, Retailer Feedback Is Essential

For Pleasure Product Manufacturers, Retailer Feedback Is Essential

The relationship that manufacturers enjoy with retailers is a vital part of the pleasure products sector. Even when they are selling pleasure products directly to consumers via their websites, manufacturers need retailers. And whether a company is manufacturing vibrators, anal toys, BDSM products or lubricants, manufacturers rely on retailers (both brick-and-mortar and e-commerce) not only to carry and sell their products, but also, for feedback on everything from designs and packaging to promotional opportunities.

Kimberly Harding, sales manager for Sportsheets International, stressed that paying close attention to the opinions of retailers is more than a good idea for manufacturers of pleasure products — it is essential.

Because manufacturers are not involved in the ground-floor work of selling items in person directly to consumers, I believe that collaboration and communication with (retailers) is essential to knowing and understanding consumers. —Alicia Sinclair, COTR, Inc.

“The feedback we receive from retailers and distributors is an invaluable tool,” Harding told XBIZ. “From conception of ideas to the release and reception of those products at the store level, the feedback is absolutely vital. When we’re open to that feedback, we’re able to retrieve information as to what sells and what products catch the end-user’s eye.”

Manufacturers, Harding added, must make sure that retailers are as knowledgeable as possible about their products.

“We support our retailers and distributors with staff trainings and educational material,” Harding explained. “It’s important they have complete knowledge of our products, why we created a product and tools (used to) sell them. When we cannot be there in person, we support our retailers with giveaway product and goody bag items — and when we can be there in person, we are thrilled to be a part of their event.”

Kathryn Hartman, sales and marketing director for Nasstoys, noted that product-related suggestions from retailers are always welcome.

“Some of our best product development has been the result of input from the front lines,” Hartman told XBIZ. “Retailers get great new ideas from consumers all day long. We take their suggestions and requests seriously, and then, we deliver.”

Hartman added, “Nasstoys has always embraced and supported our distributors’ customers through their sales staff, and we cannot stress the value of distributor events and trade shows enough for establishing and building relationships and brand loyalty.”

Alicia Sinclair, founder and CEO of COTR, emphasized that the face-to-face interaction brick-and-mortar retailers have with consumers makes their feedback crucial for manufacturers.

“Because manufacturers are not involved in the ground-floor work of selling items in person directly to consumers, I believe that collaboration and communication with (retailers) is essential to knowing and understanding consumers,” Sinclair told XBIZ. “I always involve retailers and distribution partners on early product design ideas and solicit feedback regularly once products have launched.”

Sinclair continued, “Every partner is valuable in the process of getting our products into the hands of consumers, and their unique feedback can often bolster the success of an item. Different points of view from each contributing member of the process affects our packaging and product development as we seek to bring quality, thoughtful products to market that all our customers can appreciate.”

The more manufacturers do to educate retailers about their products, Sinclair added, the better it is from a sales and marketing standpoint.

“We provide many, many educational articles not only on how to sell our products, but also, how to answer questions about how our products work with the body,” Sinclair explained. “Additionally, we provide product training in-store, via Skype, or via phone. We also have really fun product videos that easily teach retail staff and consumers about the products.”

Kim Airs, retail sales specialist for Channel 1 Releasing, pointed to the company’s Boneyard and Rascal lines as examples of successful products that have benefitted from the feedback of retailers.

“Retailers are on the forefront of the business,” Airs told XBIZ. “Without retailers, manufacturers would not be in business. In order to successfully present the best-selling Rascal and contemporary Boneyard lines of products, we are in constant communication with our distributor and retail partners. We listened when we asked them, ‘What colors would pop on the wall?’ and came out with the signature yellow packaging of the Boneyard line. We altered the backgrounds of our glow-in-the-dark products in the Rascal line so consumers could figure out that yes, they actually glow.”

Airs added, “We are always training our retailers and distributors on the features and benefits of both our Rascal and Boneyard lines. We believe that training makes our products stand out in the crowd, which translates to stronger sales by the sales staff.”

Janine Weisberg, co-founder of Warm, Inc., recalled that from the beginning, she sought feedback from retailers.

“I started communicating with retailers during the development of Warm,” Weisberg told XBIZ. “I knew with Warm being such a unique and new concept product, the retailers themselves would best know what Warm needed for a successful end-user experience.”

Weisberg cited Victor Topaz, manager of a Pleasure Chest store in New York City, as an example of a retail expert who gave her insightful feedback when she needed it the most.

“My original design packaging for Warm would have been a disaster had I not been able to have a very valuable meeting and gotten feedback from a retail buyer,” Weisberg remembered. “Thank you, Victor at Pleasure Chest! Because of that exact meeting, we were able to completely change our design due to the feedback from that meeting. Walking the store with the sales staff was also a valuable part of our development process. Their insights and willingness to share what they need to best do their job is priceless.”

Weisberg continued, “As a manufacturer, there are so many variables to keep in mind when developing product. It’s not only important to ensure your product is top quality and consumer messaging is clear and consistent, but to also make sure retailers and/or distributors can easily manage your goods. Everything from master carton sizes, storage, check-in efficiency and interior packaging can all play a factor in how your product is received. Retailers and distributors have typically experienced it all, the good and the bad; so, their insight can help guide some of those final product development decisions to make sure what you put out is the best possible option.”

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

A Retailer's Road Map for First-Timers' Anal August

Anal August offers a prime opportunity for brands and stores to capture new customers and drive growth in a category that’s gaining mainstream momentum. As consumer interest in anal play continues to rise, now is the time to meet first-time buyers where they are, with approachable products, trusted education and a clear path to pleasure.

Matthew Spindler ·
opinion

Optimizing Your Leadership Through Wellness Practices

For many of us, 2025 has proved intensely stressful — and we’re still only halfway through the year. In times like these, it may seem counterintuitive or even irresponsible to talk about seeking pleasure. Yet pleasure, presence, joy and connection can help you return to a mental and physical state that allows you to face and handle stressors.

Sarah Tomchesson ·
opinion

Chastity Play Is Trending: Why It Should Be in Your Marketing Strategy

From chastity fetishes to power play, erotic control — once considered an esoteric niche within the world of BDSM — is now entering the mainstream. Google searches for “chastity cages,” “chastity fetish” and “orgasm denial” have exploded over the past year, with interest especially high for beginner-friendly models.

Naima Karp ·
opinion

A Look at Adult Retail's Role in Community Care

In the adult retail industry, we focus on empowerment, exploration and connection. We connect people with products that can transform their relationships with their bodies, with their partners and with themselves.

Rin Musick ·
trends

A Deep Dive Into Key Trends Shaping Pleasure Products

In 2025, the pleasure industry is evolving in intentional ways. Rather than racing toward newness for novelty’s sake, brands are reassessing everything from shape and function to what price intended shoppers can afford.

Ariana Rodriguez ·
profile

WIA Profile: Jia Jeng

Modern branding is all about storytelling — and Jia Jeng certainly knows how to tell an authentic, perspective-shifting tale. As brand manager for ID Lubricants, Jeng applies her creative talent to shaping the long-established company’s public image in a way that aligns with her own vision for an ethical future.

Women in Adult ·
profile

Spicerack Market Offers Indie Brands a Launching Pad

Spicerack Market is an ecommerce platform with the heart of an artisan crafter and the soul of a kinkster. On the website, independent sex toy makers, lingerie seamstresses and kink gear craftspeople can set up a personalized shop to sell their handmade wares, unhindered by censorship or bans on adult products.

Colleen Godin ·
opinion

Strategies to Bring Pleasure Brands into the Spotlight

Every brand dreams about landing a feature in The New York Times or Men’s Health — and pleasure brands are no exception. After all, mainstream media coverage isn’t just a vanity milestone. It builds trust, attracts new audiences and opens doors to connecting with retailers, partnerships, and investors.

Hail Groo ·
opinion

Is Your Retail Business Sextech-Ready?

Sextech isn’t just a niche novelty anymore; it’s the future of sexual wellness. From wearable sex toys that provide biofeedback to interactive sex toys with AI capabilities, sextech has made significant progress over the past few years.

Kate Kozlova ·
opinion

Top Product Launch Tactics to Boost Q4 Sales

According to recent industry insights, over 70% of sexual wellness brands finalize their Q4 lineups between July and early September. This is a high-stakes window for launching new products.

Matthew Spindler ·
Show More