profile

WIA Profile: Karen Campbell

How did you get into the business?

In August 1998 I was asked to help out my friends and come to work for them. They had just started a billing company specializing in the adult space. I started out doing customer service for their websites, all their accounting projects and slowly learning what to say in case someone called asking about the services they offered. Fourteen years later I am still selling adult processing. During this time span I have worked for only two companies. The first one I stayed 10 years acquiring a vast knowledge of the industry and developing business and personal relationships. I am now starting my fourth year at OrbitalPay Inc., a subsidiary of Global Electronic Technology, as assistant vice president of business development. I am honored to be a part of such an amazing group of individuals striving to provide the most outstanding services and products to all our customers.

I am dedicated to what I do and I believe in the integrity of who and what I represent which make the challenges less overwhelming.

What in your background prepared you for what you are doing now?

The only thing the somewhat prepared me is my background in accounting. I previously worked in public accounting as a full charge bookkeeper. I have a vast knowledge of how numbers work so it was easy for me to help with reporting, stats and rates. However, it did not give me the tools I would need. I was totally illequipped. I was shy and I had to learn to be outgoing. I was not a public speaker and I had to learn to speak in front of a large group so I could participate in the show seminars. I had never sent an email or been on the Internet, which in that day was not too uncommon I guess, so I had to learn that too. I had to learn to type (my first boss gave me a typing program to learn at home). I had to learn how to be a good traveler so I would be able to the shows. So all in all I have learned a lot over the years and now I find myself an industry veteran and I can say I remember when ....

What do you see as the challenges of working in the adult online business?

The adult online industry as a whole has not been challenging for me. I think there are certain challenges to be expected in the billing world as it relates to adult. There are multitudes of billing companies and it is extremely competitive. That in itself is a huge challenge which is not easily overcome. The biggest challenge for me has been to keep striving to be successful while maintaining my honesty, being humble and not losing sight of my goals and most importantly to not disappoint the people who believe in me and count on me to represent their company.

How do you overcome the challenges of working in the adult online business?

I am dedicated to what I do and I believe in the integrity of who and what I represent which make the challenges less overwhelming. I believe in working hard and doing my best which has carried me though many of the hurdles. The key is finding a solution that works for you.

Does your work life affect your personal life?

In some ways it does. Working in the online adult world doing sales I am virtually never off the clock. I get emails 24/7 thanks to my Blackberry, which is never more than two feet away from me. I am one of those people who if you contact me you will get an immediate response even when “on vacation.” I do my best to meet the needs of my customers and sometimes that takes precedence over my families’ needs. I do focus a lot on work and I don’t have a lot of free time especially during the work week. Don’t get me wrong I am not complaining it is what I signed up for and as a result I am rewarded on a daily basis in many ways.

I am honored to have been chosen to share my experience in the adult industry. I hope each and everyone has a joyful and prosperous new year.

Each month, industry news media organization XBIZ spotlights the career accomplishments and outstanding contributions of Women in Adult. WIA profiles offer an intimate look at the professional lives of the industry's most influential female executives.

Related:  

Copyright © 2026 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

profile

Stripchat's Jessica on Building Creator Success, One Step at a Time

At most industry events, the spotlight naturally falls on the creators whose personalities light up screens and social feeds. Behind the booths, parties and perfectly timed photo ops, however, there is someone else shaping the experience.

Jackie Backman ·
opinion

Inside the OCC's Debanking Review and Its Impact on the Adult Industry

For years, adult performers, creators, producers and adjacent businesses have routinely had their access to basic financial services curtailed — not because they are inherently higher-risk customers, but because a whole category of lawful work has long been treated as unacceptable.

Corey Silverstein ·
opinion

How to Build Operational Resilience Into Your Payment Ecosystem

Over the past year, we’ve watched adult merchants weather a variety of disruptions and speedbumps. Some even lost entire revenue streams overnight — simply because they relied too heavily on a single cloud provider that suffered an outage, lacked sufficient redundancy and failover, or otherwise fell short when it came to making sure their business was protected in case of unwelcome surprises.

Cathy Beardsley ·
opinion

Building a Stronger Strategy Against Card-Testing Bots

It’s a scenario every high-risk merchant dreads. You wake up one morning, check your dashboard and see a massive spike in transaction volume. For a fleeting moment, you’re excited at the premise that something went viral — but then reality sets in. You find thousands of transactions, all for $0.50 and all declined.

Jonathan Corona ·
opinion

A Creator's Guide to Starting the Year With Strong Financial Habits

Every January brings that familiar rush of new ideas and big goals. Creators feel ready to overhaul their content, commit to new posting schedules and jump on fresh opportunities.

Megan Stokes ·
opinion

Pornnhub's Jade Talks Trust and Community

If you’ve ever interacted with Jade at Pornhub, you already know one thing to be true: Whether you’re coordinating an event, confirming deliverables or simply trying to get an answer quickly, things move more smoothly when she’s involved. Emails get answered. Details are confirmed. Deadlines don’t drift. And through it all, her tone remains warm, friendly and grounded.

Women In Adult ·
opinion

Outlook 2026: Industry Execs Weigh In on Strategy, Monetization and Risk

The adult industry enters 2026 at a moment of concentrated change. Over the past year, the sector’s evolution has accelerated. Creators have become full-scale businesses, managing branding, compliance, distribution and community under intensifying competition. Studios and platforms are refining production and business models in response to pressures ranging from regulatory mandates to shifting consumer preferences.

Jackie Backman ·
opinion

How Platforms Can Tap AI to Moderate Content at Scale

Every day, billions of posts, images and videos are uploaded to platforms like Facebook, Instagram, TikTok and X. As social media has grown, so has the amount of content that must be reviewed — including hate speech, misinformation, deepfakes, violent material and coordinated manipulation campaigns.

Christoph Hermes ·
opinion

What DSA and GDPR Enforcement Means for Adult Platforms

Adult platforms have never been more visible to regulators than they are right now. For years, the industry operated in a gray zone: enormous traffic, massive data volume and minimal oversight. Those days are over.

Corey D. Silverstein ·
opinion

Making the Case for Network Tokens in Recurring Billing

A declined transaction isn’t just a technical error; it’s lost revenue you fought hard to earn. But here’s some good news for adult merchants: The same technology that helps the world’s largest subscription services smoothly process millions of monthly subscriptions is now available to you as well.

Jonathan Corona ·
Show More