opinion

Catering to a Diverse Customer Base With Gender-Fluid Products

Catering to a Diverse Customer Base With Gender-Fluid Products

The term “gender-fluid” has been buzzing around the industry lately, but what does it really mean? Gender-fluidity is essentially about removing labels that limit one’s identity and letting people be who they are. Acknowledging and using whatever pronoun a person chooses to express their gender — like she, he or they — demonstrates respect and inclusivity. But so does recognizing that some people may not identify as any gender, or else their gender identification and expression may shift in ways that seem more, well, fluid.

Letting people choose products they want for their bodies, regardless of sex, is a new concept but one that deserves attention. For so long our industry has made products specifically designated for men or women. Now, as we are designing instead for bodies and to help people feel comfortable with themselves, gender-fluid items are starting to become their own category. Having items for men, women and gender-fluid customers creates a diverse shopping culture and experience for everyone. Inclusivity in products takes time and work, but with patience this can create such a beautiful experience on your sales floor.

Gender-fluid products allow customers to express and celebrate the full spectrum of gender identities.

Gender-fluid products allow customers to express and celebrate the full spectrum of gender identities. These products can empower customers to affirm how they want to be seen and they will be forever appreciative of that. Such items can include harnesses and packers, as well as gear such as the stylish T-shirts offered by Thank Me Now with pronouns printed on them.

So how do you incorporate these products into your current assortment? Create a new category or a new display section. These products deserve to be in the spotlight! You are not only offering a more diverse selection of toys but are also creating an environment that is inclusive of all shoppers. This doesn’t just include gender but also being body-positive and size-inclusive. End caps or front-of-store displays are an excellent way to introduce these products to your shoppers. I personally would keep these products in a high-traffic area for a few reasons: the packaging tends to be impactful, the products are unique and they support an important audience in your store. I don’t see this category ever going away and I expect many other brands will begin to offer selections geared towards this important audience.

What about displays? These products don’t require any special merchandising supplies outside of what you already have in your store. Work with your manufacturer to create a display that is unique to your store. Retailers, please be vocal about display needs; it truly helps manufacturers create the brand support that will make the most impact in your store. Not able to give up a full display area? That’s OK. Continue to merchandise the products in their given categories, but perhaps include a designer sticker or sign that lets the customer know how the product transcends gender stereotypes.

Pride season is coming up and this will be a great way to demonstrate to your customers that your store offers solution-oriented products for all customer needs. Work with your manufacturer or distributor on promotional supplies for Pride events or in-store promotions. What better way to let people know you have products for them than to get involved in local LGBTQIA+ events and community opportunities. Partner with manufacturers’ marketing teams to get signage that engages and educates customers during Pride events, parades or in-store events.

When it comes to gender-fluid products, the goal is to have offerings that don’t make the audience feel like they are buying a toy that’s not designed for them. Today's gender-fluid products are often represented through lifestyle imagery with a diverse group of models so that the customers can literally see themselves using the product. Nothing feels more disheartening than buying a product that you can’t identify with. Show people you care by offering products that are diverse and unique, just like their own special selves.

If there is any industry that should support being inclusive of all gender identities, it’s the adult industry. We are in such a unique and special position to help people when they are feeling vulnerable. Use your wholesale-buying power to create diversity among your toy, lingerie and fashion items. Show your customers real people in the marketing that you display in your store. And lastly, create a store culture that does its very best to be inclusive of everyone.

Danielle Seerley, aka “America’s Sex Toy Sweetheart” (AmericasSexToySweetheart.com), is the senior sales executive for Shibari Wands and Voodoo Toys.

Copyright © 2026 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

Guiding Shoppers With Clear Pleasure Education

One of the most valuable skills in pleasure retail isn’t persuasion — it’s translation. Customers often arrive curious but cautious, unsure of terminology, functions or even what questions to ask. The goal isn’t to overwhelm them with specs or explicit details, but to describe product features in a way that feels approachable, relatable and easy to imagine.

Sara Gaffoor ·
opinion

High-ROI Marketing Tactics for Online Retail

In adult ecommerce, the marketing landscape never stops shifting. What succeeded brilliantly in March may seem outdated by September. When you look at the bigger picture, however patterns emerge: clear, repeatable paths to strong ROI that remain consistent even as algorithms, platforms and buyer behavior keep changing.

Hail Groo ·
opinion

A Hands-On Review of AI Camera Monitoring for Retail

Last month, I outlined the main AI-powered loss prevention options available to businesses: DIY solutions, hosted services and enterprise platforms. This time, I decided to test one out myself. I contacted a cloud video platform that integrates with Lightspeed POS and scheduled a demo.

Zondre Watson ·
opinion

Turning Fantasy Fans Into New Creature Play Shoppers

Adult “creature play” is no longer just a niche novelty. There’s even a term for this kink: teratophilia, meaning sexual attraction to monsters. A heady mix of sensory novelty, curiosity about unfamiliar bodies and potential power dynamics has made lusting after and role-playing mythological creatures more widely accepted. The erotically captivating allure of otherworldly beings has even become prevalent across pop culture, from “True Blood” and “The Shape of Water” to Guillermo Del Toro’s “Frankenstein” and “monster boyfriend” romantasy literature trending on TikTok.

Naima Karp ·
trends

Signals Ahead: Pleasure Brands Track the Rapid Convergence of Tech and Intimacy

It’s complicated. As the pleasure industry enters 2026, many industry observers predict that the coming year will be shaped not by a single game-changing breakthrough or standout celebrity partnership, but rather by the slow, powerful alignment of consumer psychology, economic reality, cultural openness and shifting demographic needs.

Ariana Rodriguez ·
profile

Kyrie Hara Fuels Tenga's Growth as U.S. Sales Lead

Kyrie Hara is making significant moves. After racking up sales and general management experience during her 14-year run with Hawaiian retailer Sensually Yours, Hara has quickly embraced her role as the newest U.S. sales lead with Japanese manufacturer Tenga.

Women In Adult ·
profile

Alex Feynerol Discusses Svakom's Male-Focused Brand, Kaotik Labs

Over the past 13 years, Svakom has built its brand on sensuality and emotional intimacy, focusing on elegant design, wellness-oriented messaging and accessible pricing for vibrators and couples’ products — what the company often describes as “affordable luxury.” Recently, however, the company has had to adjust its traditional marketing tactics to fit one particular category steadily gaining prominence: male masturbators.

Jackie Backman ·
opinion

Why Midlife Men Are the Next Big Bet in Sexual Wellness

The recent shift toward supporting pleasure for perimenopausal and menopausal women — a topic once treated as taboo — has clearly been a major breakthrough for the sexual wellness industry. However, there is an equally important yet often neglected market to consider: midlife men.

Karen Bigman ·
opinion

Retailer Tips for Building Customer Trust, Loyalty

Want to increase customer traffic and deepen engagement in 2026? Then it’s time to look beyond quick wins and start building true loyalty.

Staci Cruse ·
opinion

How AI-Powered Loss Prevention Can Help Your Store

Years ago, I was deeply involved in upgrading the security camera system at a store in Hawaii. The process took several months. We provided store diagrams, mapped out camera lines of sight, waited for quotes, then coordinated with a contractor to install everything. It cost thousands — and by the time I left that position, the system still wasn’t fully operational.

Zondre Watson ·
Show More