opinion

Catering to a Diverse Customer Base With Gender-Fluid Products

Catering to a Diverse Customer Base With Gender-Fluid Products

The term “gender-fluid” has been buzzing around the industry lately, but what does it really mean? Gender-fluidity is essentially about removing labels that limit one’s identity and letting people be who they are. Acknowledging and using whatever pronoun a person chooses to express their gender — like she, he or they — demonstrates respect and inclusivity. But so does recognizing that some people may not identify as any gender, or else their gender identification and expression may shift in ways that seem more, well, fluid.

Letting people choose products they want for their bodies, regardless of sex, is a new concept but one that deserves attention. For so long our industry has made products specifically designated for men or women. Now, as we are designing instead for bodies and to help people feel comfortable with themselves, gender-fluid items are starting to become their own category. Having items for men, women and gender-fluid customers creates a diverse shopping culture and experience for everyone. Inclusivity in products takes time and work, but with patience this can create such a beautiful experience on your sales floor.

Gender-fluid products allow customers to express and celebrate the full spectrum of gender identities.

Gender-fluid products allow customers to express and celebrate the full spectrum of gender identities. These products can empower customers to affirm how they want to be seen and they will be forever appreciative of that. Such items can include harnesses and packers, as well as gear such as the stylish T-shirts offered by Thank Me Now with pronouns printed on them.

So how do you incorporate these products into your current assortment? Create a new category or a new display section. These products deserve to be in the spotlight! You are not only offering a more diverse selection of toys but are also creating an environment that is inclusive of all shoppers. This doesn’t just include gender but also being body-positive and size-inclusive. End caps or front-of-store displays are an excellent way to introduce these products to your shoppers. I personally would keep these products in a high-traffic area for a few reasons: the packaging tends to be impactful, the products are unique and they support an important audience in your store. I don’t see this category ever going away and I expect many other brands will begin to offer selections geared towards this important audience.

What about displays? These products don’t require any special merchandising supplies outside of what you already have in your store. Work with your manufacturer to create a display that is unique to your store. Retailers, please be vocal about display needs; it truly helps manufacturers create the brand support that will make the most impact in your store. Not able to give up a full display area? That’s OK. Continue to merchandise the products in their given categories, but perhaps include a designer sticker or sign that lets the customer know how the product transcends gender stereotypes.

Pride season is coming up and this will be a great way to demonstrate to your customers that your store offers solution-oriented products for all customer needs. Work with your manufacturer or distributor on promotional supplies for Pride events or in-store promotions. What better way to let people know you have products for them than to get involved in local LGBTQIA+ events and community opportunities. Partner with manufacturers’ marketing teams to get signage that engages and educates customers during Pride events, parades or in-store events.

When it comes to gender-fluid products, the goal is to have offerings that don’t make the audience feel like they are buying a toy that’s not designed for them. Today's gender-fluid products are often represented through lifestyle imagery with a diverse group of models so that the customers can literally see themselves using the product. Nothing feels more disheartening than buying a product that you can’t identify with. Show people you care by offering products that are diverse and unique, just like their own special selves.

If there is any industry that should support being inclusive of all gender identities, it’s the adult industry. We are in such a unique and special position to help people when they are feeling vulnerable. Use your wholesale-buying power to create diversity among your toy, lingerie and fashion items. Show your customers real people in the marketing that you display in your store. And lastly, create a store culture that does its very best to be inclusive of everyone.

Danielle Seerley, aka “America’s Sex Toy Sweetheart” (AmericasSexToySweetheart.com), is the senior sales executive for Shibari Wands and Voodoo Toys.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

Tips for Supporting Male Shoppers Managing Stress and Performance Issues

When focusing on men’s sexual health, one crucial topic to discuss is how stress can impact men’s sexual well-being, and what can be done about it.

Staci Cruse ·
opinion

Tips for Upgrading Retail Merchandising With AI

When an order from CalExotics arrived at one of our stores in Livermore, I wanted to help build the wall. After reorganizing it, I took a picture and asked ChatGPT what it thought of the wall. First, it noticed a gap in the top row and recommended adding a toy there or changing the spacing. Then it said, “I noticed there are some toys on the right that aren’t in boxes. You should take those down or put them in boxes.”

Zondre Watson ·
opinion

How to Get Shoppers in the Mood for Pleasure During the Holidays

Carolers may be singing about tidings of comfort and joy, but this time of year, the holiday rush, social fatigue and long to-do lists can leave many people feeling a bit short of both. Fortunately, consumers are now more willing to invest in self-care — and to expand their understanding of that category beyond cocoa and cozy blankets, to include sensual care and pleasure.

Rin Musick ·
opinion

How Small Stocking Stuffers Lead to Big Holiday Success for Retailers

With the holiday rush fast approaching, here’s a tip for retailers aiming to be among this year’s big winners: Think small.

Sunny Rodgers ·
trends

Retail Pulse: How Ecommerce Brands Are Driving Clicks With Creative Marketing

Running an online store for adult products is a unique challenge. Ads get flagged. Payment processors label businesses as “high risk” and shut down merchant accounts with little warning. Yet despite these obstacles, entrepreneurs are creating thriving online communities, driving consistent traffic and helping sexual wellness brands find their audience.

Ariana Rodriguez ·
trends

Retail Pulse: How Distributors Are Elevating Sales Through Education and Curation

Once seen mainly as logistics providers, distributors have progressively taken on additional and complementary roles in the pleasure industry: as educators, marketers and even brand builders. Distributors introduce brands to consumers all over the world, applying their own unique strategies to selecting the best products for their customers in various markets.

Ariana Rodriguez ·
trends

Retail Pulse: How Brick-and-Mortar Stores Are Boosting Sales With Ambiance and Service

Walking into an adult store and being greeted by someone who not only knows the difference between various kinds of materials and motors, but also understands and empathizes, is where brick-and-mortar retailers really shine. Physical spaces enable them to engage shoppers’ senses, build rapport in real time and close sales.

Ariana Rodriguez ·
profile

WIA Profile: Brittany Greenberg

When Brittany Greenberg first walked into an adult store as a curious shopper, she felt something was missing. The lighting was dim, the product selection lacked focus and the atmosphere whispered “shame” rather than celebration.

Women in Adult ·
profile

Zondre Watson Levels Up POS, E-Commerce Solutions for Ero-Tech

When POS systems malfunction or fail, Zondre Watson is Ero-Tech's go-to tech guy. A self-described “data geek and eternal retail rebel,” Watson knows adult retail inside and out. He’s experienced the sex toy industry as a store manager, sales data enthusiast and web developer.

Colleen Godin ·
opinion

How Adult Retailers Can Retain Staff, Strengthen Team Morale

Running an adult retail store is not just about stocking shelves with fun products. It’s also about creating a space where people feel comfortable, curious and confident in exploring pleasure — and the heart of that experience is your staff.

Rin Musick ·
Show More