profile

Turgeon Points to Visa

Continuing our XBiz chat with Mancheck.com COO Robert Turgeon, the issue of Visa's new charge-back policy was at the top of his hit list.

After explaining his company's decision to transition from an AVS site to a mega paysite, Turgeon pointed again to Visa as being the culprit for many impending fallouts within the adult entertainment industry.

According to Turgeon, the implementation of the 1 percent charge-back ratio as of Oct. 1 will create a very difficult situation for AVS companies and other sites throughout the industry that can't control their end user base.

"Many companies will fall by the wayside," Turgeon told XBiz. "Maintaining less than a 1 percent charge-back ratio will be very difficult. Ultimately it will affect how people market their sites and it will be a slippery slope. Because if you are over your 1 percent, then you can no longer be processed and you will be in a very difficult situation."

Turgeon told XBiz that Mancheck is already compliant with Visa's new demands and operates under a 1 percent ratio.

"To establish what is needed by these companies to become compliant, we need solutions for fraudulent behavior on the part of the end user, especially in lieu of these strict charge-back ratios that are putting professional companies at risk," said Turgeon.

Turgeon added that he feels the entire charge-back debacle with Visa is a symptom of the overall government clampdown on the adult industry and its attempt to clean house.

"As soon as Visa gets a handle on targeting the AVS community, there will be a domino effect throughout the industry. The paysites are off the hook for now, but not for long," said Turgeon.

One reason for the AVS community's lack of action, or "proactiveness" as Turgeon refers to it, is poor communication, and miscommunication.

"I'm very surprised when I am at industry events and attend seminars where the lawyers are saying you better protect your site with AVS, and then the billing companies are saying move as far away from AVS as possible," said Turgeon.

"The industry does itself a great disservice by not sharing information," Turgeon continued. "It should be up to the industry to find solutions, not up to Visa to drop the hammer on us. Maybe Visa doesn't understand the industry as well as we do. It’s a very convoluted structure, so Visa may be narrow-minded in terms of what they are trying to achieve, and it is up to the industry to help come up with solutions to appease Visa."

Turgeon concluded by saying: "We are all in competition, but we should not be competitors to a fault. We need to work together and stand up for what is best for us, for our industry."

Mancheck will be the premier sponsor for Cybersocket's party at Internext in Vegas this coming January.

Copyright © 2024 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

The Search for Perfection in Your Payments Page

There has been a lot of talk about changes to cross sales and checkout pages. You have likely noticed that acquirers are now actively pushing back on allowing merchants to offer a negative option, upsell or any cross sales on payment pages.

Cathy Beardsley ·
opinion

Unpacking the Payment Card Industry's Latest Data Security Standard

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements and guidelines that apply to all businesses that accept credit card payments, and is designed to ensure the security of those transactions.

Jonathan Corona ·
opinion

Compliance With State Age Verification Laws

During the past year, website operators have faced a slew of new state age verification laws entailing a variety of inconsistent compliance obligations.

Lawrence Walters ·
opinion

Merchants in Spotlight With Visa's VIRP

By now, most merchants know about the Visa Integrity Risk Program (VIRP) rolled out in spring 2023. The program is designed to ensure that acquirers and their designated agents — payment facilitators, independent sales organizations and wallets — maintain proper controls and oversight to prevent illegal transactions from entering the Visa payment system.

Cathy Beardsley ·
opinion

How to Know When Hosting Upgrades Are Really Needed

I was reminded about an annoyingly common experience that often frustrates website owners: upgrades. Sometimes, an upgrade of physical system resources like CPU, RAM or storage really is required to solve a problem or improve performance… but how do you know you’re not just being upsold?

Brad Mitchell ·
profile

WIA Profile: Natasha Inamorata

Natasha Inamorata was just a kid when she first picked up a disposable camera. She quickly became enamored with it and continued to shoot with whatever equipment she could afford. In her teens, she saved enough money to purchase a digital Canon ELPH, began taking portraits of her friends, shot an entire wedding on a point-and-shoot camera and edited the photos with Picnik.

Women in Adult ·
trends

Collab Nation: Top Creators Share Best Practices for Fruitful Co-Shoots

One of the fastest ways for creators to gain new subscribers and buyers, not to mention monetize their existing fan base, is to collaborate with other creators. The extra star power can multiply potential earnings, broaden brand reach and boost a creator’s reputation in the community.

Alejandro Freixes ·
opinion

Bridging Generational Divides in Payment Preferences

While Baby Boomers and Gen Xers tend to be most comfortable with the traditional payment methods to which they are accustomed, like cash and credit cards, the younger cohorts — Millennials and Gen Z — have veered sharply toward digital-first payment solutions.

Jonathan Corona ·
opinion

Legal and Business Safety for Creators at Trade Shows

As I write this, I am preparing to attend XBIZ Miami, which reminds me of attending my first trade show 20 years ago. Since then, I have met thousands of people from all over the world who were doing business — or seeking to do business — in the adult industry.

Corey D. Silverstein ·
opinion

Adding AI to Your Company's Tech Toolbox

Artificial intelligence is all the rage. Not only is AI all over the headlines, it is also top of mind for many company leadership teams, who find themselves asking, “How can this new tool help our company?”

Cathy Beardsley ·
Show More