Mastercard: Webmasters Express Concerns About 'Report Abuse' Forms

Mastercard: Webmasters Express Concerns About 'Report Abuse' Forms

LOS ANGELES — As the October 15 deadline set by Mastercard for compliance with its new rules for adult websites looms, “compliance packages” created with the input of merchant banks and payment processors have become a subject of concern among content creator and webmaster communities.

XBIZ has been able to review a suggested “Report Abuse” compliance form that is part of compliance packages that several major industry sites have received, with instructions to customize the form before October 15 in order to continue processing credit card transactions.

The form features a checklist of clickable boxes that anyone visiting an adult site is encouraged to use to report what they believe to be “exposed personally identifiable information,” “impersonation,” “underage material,” “copyright/trademark infringement” and “spam" as well as “prostitution or trafficking,” “weapons,” “drugs” and “other.”

One webmaster XBIZ spoke to, who asked not to be identified, highlighted several concerns about the “Report Abuse” checklist.

“We knew something like this was coming as soon as Mastercard announced their new rules, but the checklist makes it crystal-clear,” the webmaster said. “They want us to put a link to this [checklist] in all the footers on every page, encouraging people to ‘report abuse’ or ‘report complaint,’ which is then [copied] directly to Mastercard.”

The webmaster pointed out that both ruthless competitors and crusading anti-porn activists are likely to flood the system with bogus complaints.

“Groups like NCOSE are convinced that all adult content falls under ‘prostitution or trafficking,’” the webmaster noted. “This form is just encouraging them to bury us in paperwork that won’t accomplish anything.”

The webmaster also noted that the form essentially forces all adult sites to add the words “underage material,” “prostitution or trafficking,” “weapons” and “drugs” to their metadata, which then puts them at risk of AI shadowbans or even state surveillance.

“I don’t want that metadata associated with my brands,” they protested.

Another concern is that the “Report Abuse” form could be used by disgruntled partners or stalkers to harass performers.

“Mastercard didn’t make a distinction between types of sites,” said another source familiar with the conversations around the payment processing community. “They asked for the same type of form from paysites or cam sites that they do for user-generated sites. This is particularly absurd since what prompted them to come up with the new rules was supposed ‘trafficking’ on Pornhub.”

The source was referring to the widely reported fact that Mastercard issued these new rules under pressure from political and business partners motivated by Nicholas Kristof’s emotionally exploitative December 4, 2020 New York Times editorial, “The Children of Pornhub.” 

Webmasters and legal observers agree that the demands on studios and paysites don’t make much sense, since they already keep records in compliance with the law, including 2257 forms.

“Mastercard is now making me comply with a form that could harm my brand, and even the models I work with, if I want to continue doing business with them,” the webmaster concluded.

Copyright © 2026 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Ofcom Investigates Pornhub's Device-Based UK Age Checks

U.K. media regulator Ofcom has opened an investigation to determine whether Pornhub parent company Aylo’s use of device-based age verification complies with the U.K.’s Online Safety Act.

'Studio Vanniall' Launches Through PAYSITE

Vanniall's official website StudioVanniall.com has launched through PAYSITE.

France Weighs Ban on Purchase of 'Remote' Sexual Services

The French National Assembly is considering a proposal to criminalize the purchase, and/or facilitation by online platforms, of sexual services performed remotely by streamers and custom content creators.

YourVids Launches Customizable Subscription Feature for Creators

YourVids has rolled out YourFans, a service that allows creators to design customizable subscription tiers, from which they receive 100% of the revenue.

Jennifer White Launches Official Site, Debuts 1st Release

Reigning XMAs Female Performer of the Year Jennifer White has launched her new website, JenniferWhite.com, and announced the upcoming release of the first feature-length title from her new production company.

Adult Game Fest Announces Nominees for Inaugural Awards Show

Organizers of the inaugural Adult Game Fest virtual trade show have announced the nominees for their inaugural awards ceremony, taking place Saturday, Sept. 26, at 5 p.m. (PDT).

Byborg Enterprises Joins Pineapple Support as Sponsor

Byborg Enterprises has joined the ranks of over 70 adult businesses and organizations committing funds and resources to Pineapple Support.

XBIZ 2027 Hotel Room Booking Now Open

Hotel booking is now open for XBIZ 2027, giving attendees the opportunity to secure their stay at the host venue, JW Marriott L.A. Live.

FSC Case Against Tennessee AV Law Can Go Forward, Court Rules

A U.S. district court on Tuesday denied the Tennessee attorney general’s motion to dismiss a Free Speech Coalition lawsuit challenging the Protect Tennessee Minors Act.

AEBN Publishes Popular Searches for July, August

AEBN has published the top search terms for July and August from its straight and gay theaters in all 50 states and the District of Columbia.

Show More