profile

BMS Factory Focuses on Quality Products, Service for Post-COVID Success

BMS Factory Focuses on Quality Products, Service for Post-COVID Success

The pleasure industry’s favorite Canadian manufacturer hasn’t dropped the ball since the pandemic insanity of March 2020. In fact, Ontario-based sex toy company BMS Factory is aiming to score big this year with new product launches, digital marketing initiatives and ever-evolving business strategies.

Led by president Steve Bannister, the team at BMS Factory says that despite undergoing a few changes while pivoting toward “the new normal,” they’re still healthily thriving.

At the end of the day, the future of BMS lies within the overall reflection of our products.

“As you know, BMS strives to provide the very best products in the sexual wellness industry with quality products, which has in turn built us a reputation that stands as unique in the minds of our clients,” says marketing and admin coordinator Ally Garofalo. “Orders are still flowing through and we’re still taking each one with care as we were previously. We have been resilient to the obstacles faced by many in the past year or so.”

In the absence of travel, BMS staff have transitioned to virtual customer service offerings to remain attentive to clients at home and abroad. Additionally, the company has equipped every brand offering with copious amounts of information, which can be found in product listings or via virtual training sessions with B2B customers.

“We’re staying connected to our industry simply by providing more knowledge on products,” notes Garofalo, ”and it didn’t take a pandemic for this mindset to take shape.”

Most recently, you’ll find Team BMS shouting about their latest freak-a-delic toy launch. Dubbed the Naked Addiction, this 7.5-inch thrusting and rotating penis-shaped vibrator has earned the nickname “The Freak” for its wildly captivating motions. “It is not like anything you’ve ever seen before, because it can do all three functions simultaneously or independently,” says Garofalo.

The Naked Addiction comes equipped with a remote for hands-free play, a strong, harness-friendly suction cup, and high-grade silicone finish made to last.

“The sheer realism paired with the dynamic functionality is a match made in heaven,” Garofalo said.

BMS is also excited to showcase their bullet vibrator, the Bullet Point, and the ultra-colorful Cocktails by Addiction brand line.

The Bullet Point is a four-inch, pointed bullet vibe with 10 functions, USB charging capabilities, and four color choices of black, pink, purple and teal.

With their pastel tones, the Cocktails by Addiction line is a breath of fresh air for dildo collectors, against a boutique wall of typical skin tones.

“[They make] us forget about our worries, wishing we were somewhere on a beach with a drink in hand,” muses Garofalo.

So how does a veteran manufacturer keep things fresh, especially when redesigning classics like bullet vibes and realistic dildos? Before launching into creative mode, president Steve Bannister circles back to a simple question: Why is said product being brought to market?

Garofalo says the answer is an undying love for changing the game.

“BMS puts tons of passion into product development,” she explains, “which then translates into enhancing the quality of the product, and how the end-consumer interacts with it.”

Garofalo explains that it’s easy to take any given product, such as a dong, and ask oneself how it could possibly be so special, given that most sex toy businesses pump them out by the thousands.

“Where BMS stands [out] is the behind-the-scenes action that went into the making of the product,” she reveals.

Pointing to BMS’s Naked Addiction line, Garofalo thinks customers will be pleasantly surprised by what these products can do and how they can interact with them.

“Our product development team gave this entire line a thorough process from start to finish and wanted the end result to be an ultra-realistic, unparalleled experience,” says Garofalo.

At BMS headquarters, Garofalo says, each team member injects their own expertise when it comes to the development of new products. Every launch becomes exponentially more exciting when the entire office is involved in the overall design and marketing process.

“For the Naked Addiction, the whole team was hands-on-deck to produce a product that was really meant for anyone, from a novice beginner to the most experienced sex toy user,” says Garofalo.

Team BMS hopes clients remember that the company’s quality standards always come down to power and function.

“At the end of the day, the future of BMS lies within the overall reflection of our products,” says Garofalo, “as the quality speaks for itself, which in turn reflects in our sales.”

As time progresses, BMS says they’ll aim to constantly evolve their products to become the best versions available, particularly in the motor department. They say customers can rest assured that BMS motors will continue to provide ultimate power without sacrificing quietness.

What does the future hold for BMS Factory in the Great North?

If you’re looking to follow in the COVID-proof footsteps of BMS Factory, Garofalo points to the two Cs of success: clients and consumers.

“We are always listening to our clients’ requests as we work towards finding solutions and improving items for the end consumer,” she concludes.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

Tips for Upgrading Retail Merchandising With AI

When an order from CalExotics arrived at one of our stores in Livermore, I wanted to help build the wall. After reorganizing it, I took a picture and asked ChatGPT what it thought of the wall. First, it noticed a gap in the top row and recommended adding a toy there or changing the spacing. Then it said, “I noticed there are some toys on the right that aren’t in boxes. You should take those down or put them in boxes.”

Zondre Watson ·
opinion

How to Get Shoppers in the Mood for Pleasure During the Holidays

Carolers may be singing about tidings of comfort and joy, but this time of year, the holiday rush, social fatigue and long to-do lists can leave many people feeling a bit short of both. Fortunately, consumers are now more willing to invest in self-care — and to expand their understanding of that category beyond cocoa and cozy blankets, to include sensual care and pleasure.

Rin Musick ·
opinion

How Small Stocking Stuffers Lead to Big Holiday Success for Retailers

With the holiday rush fast approaching, here’s a tip for retailers aiming to be among this year’s big winners: Think small.

Sunny Rodgers ·
trends

Retail Pulse: How Ecommerce Brands Are Driving Clicks With Creative Marketing

Running an online store for adult products is a unique challenge. Ads get flagged. Payment processors label businesses as “high risk” and shut down merchant accounts with little warning. Yet despite these obstacles, entrepreneurs are creating thriving online communities, driving consistent traffic and helping sexual wellness brands find their audience.

Ariana Rodriguez ·
trends

Retail Pulse: How Distributors Are Elevating Sales Through Education and Curation

Once seen mainly as logistics providers, distributors have progressively taken on additional and complementary roles in the pleasure industry: as educators, marketers and even brand builders. Distributors introduce brands to consumers all over the world, applying their own unique strategies to selecting the best products for their customers in various markets.

Ariana Rodriguez ·
trends

Retail Pulse: How Brick-and-Mortar Stores Are Boosting Sales With Ambiance and Service

Walking into an adult store and being greeted by someone who not only knows the difference between various kinds of materials and motors, but also understands and empathizes, is where brick-and-mortar retailers really shine. Physical spaces enable them to engage shoppers’ senses, build rapport in real time and close sales.

Ariana Rodriguez ·
profile

WIA Profile: Brittany Greenberg

When Brittany Greenberg first walked into an adult store as a curious shopper, she felt something was missing. The lighting was dim, the product selection lacked focus and the atmosphere whispered “shame” rather than celebration.

Women in Adult ·
profile

Zondre Watson Levels Up POS, E-Commerce Solutions for Ero-Tech

When POS systems malfunction or fail, Zondre Watson is Ero-Tech's go-to tech guy. A self-described “data geek and eternal retail rebel,” Watson knows adult retail inside and out. He’s experienced the sex toy industry as a store manager, sales data enthusiast and web developer.

Colleen Godin ·
opinion

How Adult Retailers Can Retain Staff, Strengthen Team Morale

Running an adult retail store is not just about stocking shelves with fun products. It’s also about creating a space where people feel comfortable, curious and confident in exploring pleasure — and the heart of that experience is your staff.

Rin Musick ·
opinion

AI Inventory Tools That Help Retailers Save Time, Boost Accuracy

Last month, I discussed how managing your inventory with AI can help you make sure that your store stocks what sells — not merchandise that gathers dust. That’s because AI tools can analyze data, identify trends and predict demand for thousands of items across multiple locations, all within minutes.

Zondre Watson ·
Show More