opinion

Cooperation, Positivity Enables the Growth of the Pleasure Products Industry

The best part about growing older is the super swell things you learn about the world around you. A new fun fact that I just recently discovered is that people really don’t like to be told that they are wrong. They also love to point out when other people are wrong. I’m not one of those types. I’m wrong a lot, actually. (Don’t tell my mother.) How else am I expected to improve? So… Please tell me when I’m wrong. It only makes me more awesome. It’s difficult for some people to openly declare that they don’t know something. Even worse, acknowledging that they lack an ability to see the world from a different perspective. It’s sacrilege. Especially in a retail environment where sales are determined by an ability to display a particular level of awareness that is far more advanced than the shop down the road. Our industry exists in an area of human experience that has a very personal and profound impact on the lives of our customers. In a world where sex education is severely lacking, we owe it to our end customers to put our pride aside and strive to be a few steps ahead of the mainstream bandwagon. We owe it to our customers to accept the fact that, sometimes, we are wrong.

It’s almost impossible to live in San Francisco and not learn some harsh truths about yourself on a daily basis. If this consistent crash course in reality had a name, it would definitely be called “Everything You Thought You Knew Is Wrong.” My very first introduction to the sex toy industry was met with the constant crushing of my ego. (In the best possible way) I knew significantly so much less than I know now, which is scary, because I clearly knew more than most of the people in my life at the time. It wasn’t until my first day working on the sales floor of Good Vibrations that I started to realize that there were a lot of gaps in my sexual education. I could easily blame my lack of accurate information on the obsolete educational programs in our schools or the general lack of acceptance towards any openly sexual discussions in our society. The reality is that I thought I knew everything and stopped trying to learn more. Luckily, I listened when people spoke.

Nothing is gained from focusing solely on the negatives in our industry, when so much more can be achieved when we recognize and celebrate our similarities.

San Francisco is renowned for being a progressive and forward-thinking city. New forms of sexual expression and gender orientation are constantly being explored and established. It’s the city that actually never sleeps. Well, it definitely takes a lot of “sex naps.” Extensive research on sexual theory is readily available, eager to slither into your deepest of brainy bits. I accepted that in order to better do my job and help a wider variety of customers, I had to fully commit to breaking down everything I thought I knew and rebuild from the ground up. Sometimes, there’s no one more qualified to call you out on your own shit than yourself. The Bay Area is perfect for the access and education that it provides, but it is a bubble. Not a lot of people are as fortunate with such an abundance of resources. In our industry, we are equally as fortunate to be surrounded by a diverse array of people that represent so many different cultural perspectives in our society. A problem occurs when there is an unwillingness to further one’s understanding of the world. When someone refuses to see the world from someone else’s point of view.

Sometimes, all it takes for someone to gain a different perspective is a steady dialogue. (A nonjudgmental and patient dialogue.) If we are all going to move forward, we need to move forward on a united front. We need to acknowledge our own weakness and quit trying to find the weaknesses in our peers. A superstore may not as heavily focus on education — if at all — but it still provides access. A lingerie shop may not carry sex toys, but it still inspires sexuality. A boutique retailer may only offer a limited specialized selection, but it can reach marginalized communities. Nothing is gained from focusing solely on the negatives in our industry, when so much more can be achieved when we recognize and celebrate our similarities. There’s also no way we can move forward if we are unable to evolve our own understanding of the world. We must take the time to really look at ourselves and strive to be better. We’re all just a group of rebels basking in the glory of our customers’ vastly improved sex lives. I mean that’s why I keep getting up in the morning.

As national sales manager of Pleasure Works Wholesale, Mark Espinosa believes that as the industry progresses alongside communications technology, it’s important that we always remember that we get to say that we “give people orgasms for a living!” So, why not have a little fun in the process?

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

trends

Retail Pulse: How Brick-and-Mortar Stores Are Boosting Sales With Ambiance and Service

Walking into an adult store and being greeted by someone who not only knows the difference between various kinds of materials and motors, but also understands and empathizes, is where brick-and-mortar retailers really shine. Physical spaces enable them to engage shoppers’ senses, build rapport in real time and close sales.

Ariana Rodriguez ·
profile

WIA Profile: Brittany Greenberg

When Brittany Greenberg first walked into an adult store as a curious shopper, she felt something was missing. The lighting was dim, the product selection lacked focus and the atmosphere whispered “shame” rather than celebration.

Women in Adult ·
profile

Zondre Watson Levels Up POS, E-Commerce Solutions for Ero-Tech

When POS systems malfunction or fail, Zondre Watson is Ero-Tech's go-to tech guy. A self-described “data geek and eternal retail rebel,” Watson knows adult retail inside and out. He’s experienced the sex toy industry as a store manager, sales data enthusiast and web developer.

Colleen Godin ·
opinion

How Adult Retailers Can Retain Staff, Strengthen Team Morale

Running an adult retail store is not just about stocking shelves with fun products. It’s also about creating a space where people feel comfortable, curious and confident in exploring pleasure — and the heart of that experience is your staff.

Rin Musick ·
opinion

AI Inventory Tools That Help Retailers Save Time, Boost Accuracy

Last month, I discussed how managing your inventory with AI can help you make sure that your store stocks what sells — not merchandise that gathers dust. That’s because AI tools can analyze data, identify trends and predict demand for thousands of items across multiple locations, all within minutes.

Zondre Watson ·
opinion

Why Blue Tick Verification on Instagram Matters for Sexual Wellness Pros

In an era when misinformation proliferates so rapidly, establishing trust with your audience is both more difficult and more crucial than ever. That blue check mark next to your name on Instagram — the Meta Verified badge — can mean the difference between achieving credibility and being ignored.

Naima Karp ·
opinion

How Genuine Connection Drives Retail Success

When I hear struggling adult retailers lament about a lack of customers, I want to sympathize, but I also want to tell them: “People haven’t stopped shopping. They haven’t lost interest in pleasure, play or discovery. If your business is underperforming, the problem may not be your customer base. It may be how you’re connecting with them — or failing to.”

Alexandra Bouchard ·
opinion

How Retailers Can Keep Travel-Season Sales Going Beyond the Holidays

It’s November, and that means quick escapes. The couple planning a cozy night in, the weekend guest grabbing a cheeky host gift, and the solo traveler prepping for an impulsive getaway all share one thing in common: They’re not just browsing; they’re assembling a discreet, travel-ready kit.

Sunny Rodgers ·
profile

WIA Profile: Sandra Bruce

It goes without saying that a retailer who takes a “hands-on” approach to guaranteeing quality and safety is more likely to earn customer trust and loyalty. In the pleasure industry, where shoppers seek products to enhance their intimate lives — and even fulfill their deepest desires — that personal touch is even more impactful.

Women in Adult ·
profile

The Male Rose Co-Founder Heather Gruber Discusses Journey in Building the Brand

Recognizing high demand and interest as profitable pleasure products spread across influencer platforms, in 2021, Jamael Williams and Heather Gruber decided to launch a company with a clear mission: to help men feel more comfortable using pleasure products and talking about them with their partners.

Colleen Godin ·
Show More