"The fix for Firefox to support Windows Media 9 has been available for quite some time," Mark Prince of 2much.net said. "But it was very hard to do for a lot of people, and we weren't able to take on the extra support."
While not a one-click install, enabling the ActiveX control for Media Player 9 on Firefox is a fairly painless procedure. Users can read the tutorial at the MozillaZine forums or more detailed specifications in the Mozillazine knowledge base.
LiveCamNetwork, however, was blocking Firefox since many users who might purchase time didn't understand why they weren't getting video. Complaints would build up - and the chance for chargebacks.
"Chargebacks are bad for the customer," Prince said. "Since the billing company might decide to block your card because of it." Consumers could find themselves unable to make a purchase on any number of sites that billing company processes.
"But now that installing WM9 on Firefox is easier, we feel that we no longer need to block Firefox from accessing LiveCamNetwork.com," Prince said. "It was especially tough since almost everyone in our office uses Firefox, but had to switch to IE just to view our own sites."
For more information, visit www.livecamnetwork.com.
