ST. PETERSBURG, Fla. — MobiusPay has announced a "direct integration" of its Dispute Resolution Service with Visa’s Order Insight platform.
Visa's Order Insight "connects cardholders, merchants and issuers to resolve billing confusion and disputes in real time," noted a rep.
"Too frequently, chargebacks are initiated simply because the consumer does not recognize any of the details provided on their credit card statement," the rep continued. "Order Insight eliminates confusion by providing details directly to the consumer, such as the time, date and place of purchase as well as the device used to make the purchase, in the case of online sales."
Advantages include "real-time data communication between card issuers and cardholders, the automatic shutdown of certain complaints before they become chargebacks and instant fraud notification," the rep said.
MobiusPay Founder and CEO Mia Hyun noted the company has "long understood that most chargeback disputes would probably be resolved if the buyer took the time to contact the merchant before contacting the bank."
"Unfortunately, few buyers reach out to the merchant until after they have started the chargeback process. By that time, there is very little the merchant can do other than take the time to fight it or accept the chargeback and the accompanying fees," said Hyun. "We have invested lot of time and money building our new platform that is directly integrated to Visa’s issuer platform — Order Insight. This system allows the issuer’s inquiry of a merchant’s transaction to be answered in less than one second, thus clearing up any questions or concerns from the issuer thereby preventing chargebacks from occurring.”
COO Jonathan Corona noted MobiusPay has "a well-established direct connection with Visa and is not a reseller."
"While many other processors are actually resellers of services provided by another company, we have found there are major advantages to having a direct connection with Visa," he added. "We’ve engineered and built the MobiusPay platform to help our clients integrate with their gateway via fast and efficient API automation."