Elevate U Study Looks at Retailer's Dilemma Over Training Staff

Elevate U Study Looks at Retailer's Dilemma Over Training Staff

HATTIESBURG, Miss. — Eldorado, which recently published another Elevate U Case Study on a brick-and-mortar adult store, offered a few pointers on how storeowners should train employees so that they can confidently and accurately answer customer questions.

The recent Elevate U Case Study took a look at Kathi Pepper’s dilemma. Pepper is owner of Pepper’s Parties Too!, a cozy boutique in the small town of Hattiesburg, Miss.

“Because Pepper has been educating her customers for the past 22 years, she’s able to answer questions and build relationships based on her knowledge and experience,” Elevate U wrote in its report published in Eldorado Edge, the adult distributor’s newsletter. “However, when it came to hiring new employees to work in her store, Pepper couldn’t be in the store every day, helping every customer.

Pepper told Elevate U she needed her employees to be up to speed on all aspects of sexual health and wellness, noting she doesn’t just want clerks, she wants employees who can listen to customers, help them feel comfortable and answer their questions.

With trying to solve the problem, Pepper sought Elevate U’s help. Pepper enlisted Catalina Olavarria, the store’s assistant manager, to take Elevate U’s educational track.

“The best thing Elevate U did for me is give me confidence,” Olavarria told the Eldorado Edge. “Now that I have more valuable sexual health knowledge, I’m more comfortable talking to customers about important topics and therefore people trust me more.”

Elevate U was such a success for Olavarria that Pepper now requires all new hires to complete this training.

“My employees enjoy the program and learn so much from it,” Pepper said. “I would definitely recommend it for training new hires.” 

Check out Eldorado's Elevate U program here. Read the study here. Check out the Pepper’s Parties Too! website here.

Copyright © 2024 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Allure Lingerie Hires April Hoopes as Account Executive

Allure Lingerie has hired industry veteran April Hoopes as its newest account executive.

Svakom Wins Erofest 2024 Award for Pulse Galaxie

Svakom’s Pulse Galaxie was named Best Erotic Toy 2023 at Erofest 2024.

Aneros Releases 'Psy' Massager, 'Sessions' Gel

Aneros has debuted two new products: adjustable prostate massager Psy and water-based gel lubricant Sessions Gel.

Orion Rebrands 'NO:XQSE' Line as 'Fantasy by Cotelli' Collection

Orion Wholesale has rebranded its NO:XQSE line of lingerie as the Fantasy by Cotelli collection.

Eldorado Partners With Hot Octopuss for Next Facebook Live Event

Eldorado and Hot Octopuss are partnering for the next edition of the "Eldorado Presents" Facebook Live series on Tuesday, March 19 at 10 a.m. (PDT).

Liberator Debuts New Packaging for Loungers, Chaises

Liberator has introduced new packaging for its range of love loungers, chaises and other furnishings, including the Esse, Lyza, Cello, Steed and Equus Wave.

XR Brands Introduces New Vegan-Leather Queening Chairs

XR Brands has added the Pleasure Throne Oral Sex Chair and the Face Rider Queening Chair to its Master Series collection of advanced fetish and BDSM gear.

DanaMedic Signs Mexican Distro Deal With Distribuciones y Representaciones BES

DanaMedic has signed a deal with Distribuciones y Representaciones BES for its products to be distributed across Mexico.

LELO Drops V3 Version of Signature F1S Phallus Console

LELO has released the new version of its F1S pleasure console, the V3.

Spearmint Rhino Launches 'Rhino Society' Fashion Brand

Spearmint Rhino has launched a new fashion label, Rhino Society.

Show More