Elevate U Study Looks at Retailer's Dilemma Over Training Staff

Elevate U Study Looks at Retailer's Dilemma Over Training Staff

HATTIESBURG, Miss. — Eldorado, which recently published another Elevate U Case Study on a brick-and-mortar adult store, offered a few pointers on how storeowners should train employees so that they can confidently and accurately answer customer questions.

The recent Elevate U Case Study took a look at Kathi Pepper’s dilemma. Pepper is owner of Pepper’s Parties Too!, a cozy boutique in the small town of Hattiesburg, Miss.

“Because Pepper has been educating her customers for the past 22 years, she’s able to answer questions and build relationships based on her knowledge and experience,” Elevate U wrote in its report published in Eldorado Edge, the adult distributor’s newsletter. “However, when it came to hiring new employees to work in her store, Pepper couldn’t be in the store every day, helping every customer.

Pepper told Elevate U she needed her employees to be up to speed on all aspects of sexual health and wellness, noting she doesn’t just want clerks, she wants employees who can listen to customers, help them feel comfortable and answer their questions.

With trying to solve the problem, Pepper sought Elevate U’s help. Pepper enlisted Catalina Olavarria, the store’s assistant manager, to take Elevate U’s educational track.

“The best thing Elevate U did for me is give me confidence,” Olavarria told the Eldorado Edge. “Now that I have more valuable sexual health knowledge, I’m more comfortable talking to customers about important topics and therefore people trust me more.”

Elevate U was such a success for Olavarria that Pepper now requires all new hires to complete this training.

“My employees enjoy the program and learn so much from it,” Pepper said. “I would definitely recommend it for training new hires.” 

Check out Eldorado's Elevate U program here. Read the study here. Check out the Pepper’s Parties Too! website here.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Happy Mind Debuts 'Mood-and-Arousal' Microdose Tablets

Wellness brand Happy Mind has introduced its new Mood-and-Arousal microdose tablets.

Like a Kitten, JO Partner for Campaign

Pleasure brand Like a Kitten and wellness brand JO have partnered for a marketing campaign.

European Patent Office Board of Appeals Revokes EIS GmbH Patent

The European Patent Office (EPO) Board of Appeals last week ruled in favor of pleasure brand LELO in the company's ongoing dispute with Satisfyer parent company EIS GmbH.

b-Vibe Butt Plug, Anal Beads Named Among GQ's 'Best Anal Toys'

B-Vibe's Triplet Vibrating Anal Beads and Rimming Plug 2 were both named among GQ Magazine's "Best Anal Toys" roundup.

Orion Unveils 6 New Styles From 'Abierta Fina' Line

Orion Wholesale has introduced six new styles from its Abierta Fina collection.

Full Circle Debuts Wand Vibe Collection

Full Circle has introduced new vibrating wands.

Blush Introduces 'Daydream' Dildo From Avant Line

Blush has debuted the Daydream dildo from its Avant Collection.

Oh Collective Debuts 'Date Night Bonbons' Gift Set

Oh Collective has introduced its new Date Night Bonbons gift set.

Honey Play Box Launches AI Companion

Honey Play Box has launched its AI Companion.

Liberator Names Genevieve Lariviere Global Sales Director

Liberator has appointed Genevieve Lariviere as its new global sales director.

Show More