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Articles by Cynthia (Cyndalie) Fanshaw

opinion

The 1% Difference: Reducing Chargebacks 2

It's easy to feel relaxed knowing that 99% of your customers are happy, but if 1 out of 100 of your customers have a complaint or can't remember what they did yesterday, and charge back the transaction, you've got troubles. Here's what you can't control

Cynthia (Cyndalie) Fanshaw ·
opinion

The 1% Difference: Reducing Chargebacks 1

It's easy to feel relaxed knowing 99% of your customers are happy. You win some you lose some, right? So 1 out of 100 customer’s have a complaint or can't remember what they did yesterday and charge back the transaction. That's ok, right? Not anymore

Cynthia (Cyndalie) Fanshaw ·