Electracash Extends Customer Support

SIGNAL HILL, Calif. – Electracash, a provider of Internet payment processing services, has announced the launch of two new customer support services for merchant and consumers: 24x7 Tech Support and LivePerson Chat. Intended to exemplify Electracash's commitment to excellence, these new options increase the number of ways that merchants and their customers can access Electracash's Help Desk services.

24 hour Tech Support allows Electracash to service merchants requesting support with their eCheck functionality and associated reports, regardless of the day or time (including holidays). Merchants can simply call the technical support line at (901) 684-6266 or toll-free (877) 684-6266 any time to reach an Electracash technician.

LivePerson Chat allows Electracash merchants and their customers to interact online with a Help Desk representative for all support needs during normal business hours. LivePerson is available for technical services, other merchant services, and even consumer services (for customers of those merchants using Electracash as their eCheck Customer Service provider). LivePerson Chat hours are 8 AM to 5 PM Central time for Technical Service, and 8 AM to 5 PM Pacific time for Merchant and Customer Services.

"Electracash continues to invest in new technologies that will enhance merchant and consumer security and support for Internet check usage. These new customer service options are offered in addition to existing account management programs, including Electracash's proprietary online reporting and risk management programs," said Lee Falls, CEO of Electracash.

"In the age of our global marketplace, 24x7 live support is essential. LivePerson allows any company personnel to log on and assist the customer as needed. We've escalated support to where our programmers and other technical staff can assist customers directly," Electracash sales representative Holly Moss told XBiz, adding that "We're dealing with people all around the world, and now they can get support when they need it."

Electracash provides businesses the ability to accept eChecks and make Direct Deposits in the US and Canada, and to initiate wire transfers around the globe, for both business and consumer transactions. New and existing merchants who have an account with Electracash can take advantage of the added support offerings now.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Chaturbate Announces 2025 Music Contest Winners

Chaturbate has revealed the winners of its 2025 music competition.

2026 XBIZ Exec Awards Pre-Noms Open With Debut of New 'Impact' Honors

XBIZ is pleased to announce that the pre-nomination period for the 2026 XBIZ Exec Awards, the adult industry’s premier career honor, begins today and runs through Oct. 14.

MYM Launches New Traffic System

German creator platform MYM has launched a new traffic system for its members.

Ukrainian Content Creators on Hook for Nearly $10M in Back Taxes

Content creators in Ukraine owe the equivalent of $9.3 million in back taxes, according to the country's State Tax Service.

Eroutique Relaunches Site Through YourPaysitePartner

Eroutique has relaunched its official website through YourPaysitePartner (YPP).

Update: Pornhub Will Not Block Ohio, Despite AV Law

Pornhub parent company Aylo will not block access to its websites in Ohio, despite new state age verification rules that came into effect Sept. 30.

Pineapple Support, Pornhub to Host 'ADHD-Friendly' Support Group

Pineapple Support and Pornhub are hosting a free online support group for performers with ADHD.

Judge Dismisses Some Claims in 'Children of Pornhub' Trafficking Suit

A United States district judge on Friday dismissed some but not all claims against Aylo in a long-running case involving CSAM allegations featured in the influential 2020 New York Times article “The Children of Pornhub.”

FSC Sets Key Dates, Qualifiers for December Board of Directors Election

The Free Speech Coalition (FSC) today announced key dates and qualifiers for its upcoming Board of Directors election.

RedGIFs Launches New 'Studio' Creator Platform

RedGIFs has launched its new Studio creator platform.

Show More