TEMPE, Ariz. — Wicked Sensual Care (WSC) has announced its newest "Retail Superstar" honoree is Justice, customer service associate for Fascinations in Tempe, Arizona.
“Whether it is to recognize the inspiring track record of a hardworking sales associate or to salute the exemplary contributions of an educator or gifted customer service specialist,” a rep noted, “each month a new superstar of the pleasure products space is interviewed for the WSC newsletter.
Retail veteran Justice, the rep continued, was chosen for “his rich and varied product knowledge which makes him a trusted member of the Fascinations family.”
“A lot of our customers aren’t familiar with the sex world,” Justice said. “Whether it is due to their upbringing or negative stereotyping about sex and adult stores, the reasons go on and on. At Fascinations, we try to flip the script when it comes to adult stores.”
“One way I try to go about that is to give our visitors accurate, up-to-date product information: what certain products are, what materials they use, how they work, and what their warranties cover,” Justice continued. “There is so much product out there, and the sheer volume can become overwhelming and lead to feelings of inadequacy. Armed with a smile and a calm demeanor, I try to nip those feelings in the bud,” he added.
Justice mentioned studying XBIZ’s publications in print and online to read up on the newest products and learn about what is coming out.
“I attend every seminar and test every product so I can give customers my personal, informed recommendations,” he added.
“Having a dedicated, product-savvy employee can make all the difference in our retail partners’ stores,” observed WSC Sales Director Jennifer Brice. “A forward-thinking customer service associate like Justice elevates both the customer experience and his entire team. We see you and we celebrate you, Justice.”
Those working in the retail sector of the pleasure products space are invited to nominate employees and colleagues who continuously exceed expectations and deserve recognition for their ability to position themselves as product and industry experts. A superstar may be nominated by sending their name, store name, location/city, store social media handles, and a brief paragraph about why they deserve to be a superstar to team@wickedsensualcare.com. Superstars may also self-nominate.
