CERRITOS, California — Sportsheets has announced the promotion of Sylvia Lopez to Customer Experience Manager.
"A Sportsheets veteran of over 10 years, Sylvia is focused on her primary objective: ensuring all customer needs are met by the service team," noted a rep. "As an integral member of the company’s overall sales efforts, Sylvia will continue to manage select customer accounts."
The rep noted Lopez began her industry career in 2009 as a Sportsheets receptionist and "quickly rose to the position of one of the company’s top sales representatives. After rebuilding the customer service team earlier this year, Lopez is energized and welcomes her new position with open arms."
CEO Julie Stewart praised Lopez and her "remarkable passion for helping our customers succeed."
“Watching Sylvia become such a vital part of the Sportsheets team over the last 12 years has been truly rewarding,” she said. "We wanted to create a position where she could continue to excel and the role of a customer experience manager seemed like a perfect fit."
Lopez expressed excitement about her new role.
"The position allows me to continue to forge stronger connections with Sportsheets customers in order to fulfill their specific needs," she said. "In addition, I’m thrilled to manage a talented, hungry new team and look forward to sharing with them the essentials of impeccable customer service and relationship building."
The team is currently preparing for the company’s summer product release scheduled for early Q3, the rep said.
