HOUSTON — Aneros is issuing a voluntary recall of its new Vice 2 hands-free prostate massager for a manufacturing defect that reduces its ability to perform certain functions. The company said the defect poses no safety risk.
“We regret to announce a voluntary recall for the Vice 2 after discovering a manufacturing defect which reduces functionality,” said Brent Aldon, director of sales and marketing. “We are committed to providing the full experience Vice 2 was intended to offer, and we’re doing everything in our power to make sure our customers are satisfied.”
Aneros engineers found the defect on some Vice 2 massagers, which causes several of its 18 vibration patterns to operate at one speed only.
Customers can learn how to return their Vice 2 to Aneros by visiting Aneros.com/vice-2-recall or emailing vice2@aneros.com to request a prepaid shipping label; return shipping is free to the customer. Customers who purchased the item from the Aneros website may ask for a refund or a warranty exchange for a replacement unit. Replacement units will be shipped to customers in September.
The entire Vice 2 set — including the device, remote, and charging cable — must be returned to receive a refund, which will be issued upon receipt of the product.
For warranty exchanges, only the device, excluding remote and charging cable, need be returned. Device-only exchanges will be accepted when Vice 2 replacements are available in September and will be shipped within three-to-five business days of receipt of the defective unit.
Only Vice 2 purchases from authorized Aneros retailers will be eligible for a warranty exchange.
“We apologize to all of our customers for any inconvenience this may have caused and we appreciate their patience as we continue to resolve this issue,” Aldon added.
For more information, visit Aneros.com.
