Good Vibrations Offers New 30-Day Satisfaction Trial

SAN FRANCISCO — Sex-positive toy retailer Good Vibrations has instated a new 30-day satisfaction guarantee to celebrate 30 years in the adult business.

The store is giving customers 30 days after purchasing products to test and truly see if they like what they've bought. If they're not fully satisfied, Good Vibrations will take the product back and issue an exchange or store credit for the full amount.

Good Vibrations' senior director of merchandising, Jonathan Plotzker, told XBIZ that the company wanted to do something extra special to not only celebrate its anniversary, but also to set them apart from the pack.

"We want to be the thought leader, as well as the customer service leader," Plotzker said.

Good Vibrations previously only accepted returns of damaged products, but Plotzker said because the company is education-oriented, it wanted to help its customers learn what works for them and what doesn't, and not make the trial-and-error learning process an expensive one.

"It's an opportunity to educate customers," Plotzker said.

Toys returned in good condition are either used as props in educational seminars or turned into art projects by the company's art department.

Good Vibrations is currently researching ways that damaged products can be recycled — whether by reusing electronic parts or breaking down the materials to be molded into new products.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Eye of Love Debuts 'Pheromone Roll-On Duo' From Bloom Line

Eye of Love has introduced the Pheromone Roll-On Duo fragrance set from its Bloom collection.

Full Circle Releases 'Grinders' Collection

Pleasure brand Full Circle has debuted its new Grinders collection of discreet vibrators.

Doc Johnson, Polynesian Pleasures Ink Distro Deal

Pleasure brand Polynesian Pleasures has signed a deal with Doc Johnson for global distribution.

Sydney Screams, Creature Feature Toys & Tailends Studios Launch Limited Partnership

Sydney Screams, Creature Feature Toys, and Tailends Studios have launched a one-month campaign to produce customizable dildos, with some proceeds benefiting SWAID Collective.

Sexpo Australia Founder Launches SexEx

Sexpo Australia founder David Ross has launched his new adult lifestyle expo, SexEx.

Orion Unveils New Styles From 'Svenjoyment Bondage' Line

Orion Wholesale has released two new styles from its Svenjoyment Bondage line.

NYC Adult Stores Lose Challenge to Zoning Law, May Face Relocation

The U.S. Court of Appeals for the 2nd Circuit on Tuesday upheld a lower court’s decision to allow enforcement of a 2001 zoning law aimed at forcing adult retail stores out of most parts of New York City.

B-Vibe Spotlighted in Glamour Magazine

B-Vibe has been named Best for Anal Toys in a Glamour Magazine article on pleasure brands.

Williams Trading, ANME Founders Partner for Livestream Event

Williams Trading has partnered with CalExotics, Doc Johnson, and Nasstoys to host a virtual trade show July 14-15 during ANME.

Eldorado Names Sandy Nuyt Sales Director

Eldorado Trading has appointed Sandy Nuyt as its new sales director.

Show More