BATH, England — Lovehoney thanked its customers after being voted Best Online Retailer and Most Innovative Retailer at the ETO Awards.
The company grabbed the Best Online Retailer Retailer award for the second time running at the Birmingham NEC event.
"This means so much to Lovehoney because the awards are chosen by the people most important to us — our customers," co-owner Neal Slateford said. "It was another fantastic awards night from ETO and we were thrilled to do the double."
Lovehoney noted that it has has built a 60,000 strong community on its forum, allowing customers to provide vital feedback on products and earn discounts on products through its loyalty program.
"Customers care is at the core of everything we do. We offer a no quibbles 365-day returns policy on products. And if you want ring Lovehoney up you will be able to speak to one of our customer care team immediately without being put on hold or facing multiple call options. It is this kind of attention to detail which really counts with customers," Slateford added.