The new customer support system adds a team of customer service representatives to the Homegrown Video team. The new reps are available to assist Homegrown customers 24/7, 365 days a year.
Callers make contact with DHD’s customer support the moment a call is made so there are no endless phone trees, no voicemail messages and no busy signals.
Email support is also included; no matter the day or time, representatives are standing by to provide answers in 45 minutes or less.
Rounding out the service are online support tools that allow customers to identify problems and troubleshoot them in real time.
“This move speaks to the maturing online atmosphere. Surfers are far more sophisticated than they were a few years ago,” Homegrown CEO Spike Goldberg said. “They understand that they have options; they need to feel like their business is valued, respected, appreciated.”
Homegrown also is using DHD’s RevEx platform to centralize and manage all of its affiliate program needs. The service handles everything, including administration, payouts, tracking and real time online reporting.
“The switch to DHD Media was a breeze,” Goldberg said. “And since adding RevEx, we’ve noted signup increases, and profited from the top-notch management of our processing account.”
DHD CEO Ron Jenkins is pleased to count Homegrown as a client.
“Homegrown Video is a true pioneer, and a company that transcends adult, frequently appearing in pop cultural articles and exposés,” Jenkins said. “DHD Media is the leader’s choice, and it will suffice to say that Spike’s company definitely qualifies.”
