ePassporte Issues Statement to Customers

SANTA MONICA, Calif. — ePassporte’s CEO Chris Mallick issued a statement on GFY.com saying that he feels the same distress as his valued customers over the Visa suspension and, as of today, ePassporte still hasn’t received any good basis for it.

Mallick assures his customers that their funds are fully safe and protected.

“You are owed that and it be fulfilled. The funds are secure,” he said.

Mallick said ePassporte is working with the St. Kitts Anguilla National Bank to work out how all the payments will be made and when.

“The details are complicated because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owners. This issue stems from our processing and reporting ability through the Visa system and their processor,” he said.

Mallick said that ePassporte’s most important asset has always been its account holders and that the company will treat them as best as possible.

“Most of us have had the unfortunate experience of dealing with banks and card associations that simply cut us off and did not pay us,” he said.

“Those actions were limited to card acquiring [merchant accounts], not card issuing, which is what we do. We can all take some comfort in the fact that this situation is not anything like the acquiring side of the business.”

Mallick said he understands that communication with cardholders is critical.

“It seems to us that giving you facts, based on agreements we are working on is the best form of communication. This is what we will be doing. When we know something, that is a fact, we will report it, quickly,” he said.

“Our staff is all working diligently to resolve these issues and the many moving and complicated parts of getting the funds returned. Therefore, please do not mistake our silence as hiding, avoiding or stringing you along. We too have funds that are stuck in the system as well as massive costs of operation without any income.”

Mallick added that his dedication to the industry continues and he hopes the adult community recalls that he has a strong track record of fighting for the rights of webmasters, program sponsors, billing companies, merchants and the industry.

“Rest assured that when we know, you will know and you will all be satisfied with the results. Again, your money is safe,” he said.

Sandra Chu from Visa told XBIZ that there have been no new developments since it issued its last statement on Sept. 7.

Related:  

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

Strike 3 Holdings Sues Meta for Pirating Vixen Media Group Content to Train AI

Vixen Media Group owner Strike 3 Holdings filed suit in federal court this week, accusing Facebook parent company Meta of copyright infringement and alleging that Meta has extensively pirated VMG content to train its artificial intelligence models.

Pineapple Support, Streamate to Host 'Navigating Grief and Loss' Support Group

Pineapple Support and Streamate are hosting a free online support group to help performers cope with grief and loss.

Friday is Final AV Compliance Deadline in UK

Friday, July 25 marks U.K. media regulator Ofcom’s deadline for user-to-user services such as tube, cam and fan sites to implement its requisite “highly effective age assurance” measures for preventing minors from viewing adult content.

AEBN Publishes Popular Searches for May, June

AEBN has released the top search terms for the months of May and June from its straight and gay theaters in all 50 states and the District of Columbia.

Ofcom Releases Transparency Reporting Guidelines

Ofcom, the U.K. media regulator, has made public its official guidance detailing how online service providers — including adult sites — will be required to publish annual transparency reports on their efforts to protect children from online harms.

New AV Rules Take Effect for Ireland-Based Sites

Ireland’s Online Safety Code came into force Monday, including a provision requiring adult sites headquartered in Ireland to implement age assurance measures beyond self-declaration.

XBIZ Amsterdam Calls on New Startups for 'Spotlight' Program

XBIZ is pleased to announce that its new “Startup Spotlight” programming will make its European premiere at XBIZ Amsterdam 2025, set to take place Sept. 2-5 at the Jakarta Hotel Amsterdam.

Texas Resumes AV Lawsuit Against Aylo Following SCOTUS Decision

A district court judge in Texas has unfrozen the state’s $1.6 million lawsuit against Aylo for allegedly failing to comply with age verification requirements, Bloomberg Law is reporting.

JuicyAds Wins Trademark Infringement Case Against Fraudulent Domain

JuicyAds has won its World Intellectual Property Organization (WIPO) case against a website using a similar domain to impersonate the company's site and defraud customers.

Anissa Kate, Jordan Starr Top AEBN for Q2 of 2025

AEBN has published its top-selling stars for the second quarter of 2025, with Anissa Kate landing atop the leaderboard for straight theaters and Jordan Starr heading up the gay rankings.

Show More