EPassport said Visa International put on hold transactions involving St. Kitts Nevis Anguilla National Bank and that it can no longer issue Visa cards and that account holders won’t be able to make point-of-sale purchases and withdraw funds from ATMs.
“At this time we do not know why this drastic action was taken by Visa,” ePassporte owner Christopher Mallick said in a letter. “To us, it is unconscionable that such action would be taken without the opportunity for ePassporte to fully understand Visa’s reasons and to be able to take all steps necessary to keep our program running the way it has so successfully done for over seven years. But that is what Visa has done.”
Mallick said ePassporte was notified at noon on Thursday of the suspension.
“The ePassporte e-Wallet program continues to be up and running, except funds cannot be transferred between your Visa account and your e-Wallet,” Mallick said.
“As soon as we have more information we will be in contact with you,” he said. “In the meantime please be assured that your funds are safe.The ePassporte team is working diligently to rectify this situation."
Mallick said customers can contact the company through its call center for queries.
XBIZ was unable to reach Mallick or Visa International for additional information after business hours Thursday night.