We feel that we can offer consumers the kind of attention that makes them comfortable shopping with us, and this initiative lets them know that we will work around the clock to make sure they're satisfied,” project director Mark Farlow said. “We also want to give people a variety of options for purchasing, including ordering over the telephone whenever they like, not just during banking hours.”
According to the company, live customer service is an extension of its commitment to provide consumers with premium service. SexToys.com also offers information and education campaigns regarding sexual health and well-being.
“Our goal is to be the premiere customer service providers in our industry, ecommerce, or otherwise,” Farlow said.
National A-1, which also owns HotMovies.com and affiliate program MovieDollars.com, owns SexToys.com. SexToys.com will launch its own affiliate program, ToySales.com, on Jan. 7.
