“When our customer service department received an email that a customer was unable to access ShemaleYum.com, we thought it was a routine issue,” Gallon said. “However, when no reason for the error could be found, we contacted CCBill’s technical support and discovered that the customer had rebilled 99 times, which is the default limit put into CCBill’s software when it was first built.
"We thought it was strange that CCBill would have a limit,” Gallon continued, “but on contacting CCBill, we were told that we were the first website to have reached that limit. We then went back into the management interface and found over 20 more customers that had reached the limit on both of our longest running sites, Shemale Yum and Ladyboy-Ladyboy.com. "
CCBill rapidly amended their software to allow these customers to continue to be rebilled without service interruption.
“Some of the sales were from affiliates who have been receiving their referral fee for over eight years from that original sale,” Gallon said.
Gallon claims that rebilling validates what he has said about quality websites that offer value for money and good customer service.
“When a customer is given a website that caters to what they need, they have no interest in looking elsewhere,” he said. “We supply good quality and provide original and unique content that customers would have trouble finding in the ‘real’ world. We have a vested interest in the website, its growth and remaining members.”
Grooby Productions has been working with CCBill since 1999.
"Some of the members go back to 1997, when we started Shemale Yum,” Gallon said, “and they switched billing companies with us in 1999. It just goes to show that niche websites might not get the numbers that some of the bigger players get, but we certainly have awesome customer loyalty.”
The member that alerted them to the problem was sent some free DVDs, merchandise and a free year’s membership to one of Grooby’s other sites.”
For more information on Grooby Productions, visit the website.