PayPal Slapped With $150,000 Fine

NEW YORK, NY – Online payment service PayPal, a subsidiary of eBay, got slapped with a $150,000 fine on Tuesday following an investigation helmed by New York Attorney General Eliot Spitzer. PayPal will also be required to pay costs associated with the investigation.

The investigation stems from consumer complaints that PayPal wasn't giving its customers the same caliber of fraud protection as typical credit card companies. PayPal currently has 25 million subscribers.

Charges lodged against the payment service include "misrepresenting the rights of account holders when an affiliated merchant fails to deliver merchandise." PayPal's fine is based on a fine-print policy in which the payment service charged customers for cancelled purchases.

Spitzer settled a similar charge against American Express and Discover Card last year when he ordered them to issue chargeback credits to consumers who did not receive goods ordered through a PayPal merchant.

PayPal claims that its chargeback ratio is only at one and a half percent, but that it frequently gets caught in the middle of disputes between buyers and sellers.

PayPal terminated the majority of its contracts with adult entertainment companies in August of last year for similar reasons.

At the request of Spitzer, PayPal will revise its consumer policy in addition to paying the $150,000 penalty.

The Federal Trade Commission is also investigating PayPal for its practice of freezing customer accounts based on alleged "suspicious transactions."

Consumers have complained in large numbers that PayPal does not process complaints efficiently and that it very often takes sides with the consumer by freezing account holder's money for up to six months when transactions go awry.

According to representatives for PayPal, accounts are frozen only until money from the broken transaction can be recovered.

EBay has reportedly addressed the issue with the FTC and an official investigation is not yet underway.

Copyright © 2026 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More News

SWR Data Publishes 'Clip Trend' Report

Adult industry market research outfit SWR Data has published a report on the performance of clip platforms and sales.

Another German Court Rejects Blocking Orders Against Pornhub, YouPorn

A German court has blocked the Rhineland-Palatinate Media Authority (MA RLP) from forcing telecom providers based within the court’s jurisdiction to cut off access to Aylo-owned adult sites Pornhub and YouPorn.

Ofcom Fines Kick Online Entertainment $1 Million for AV Noncompliance

U.K. media regulator Ofcom on Thursday fined Kick Online Entertainment 800,000 pounds (more than $1 million) for failing to implement age checks as required for compliance with the Online Safety Act.

FSC Details Legislative Outlook for 2026

The Free Speech Coalition (FSC) has laid out the legislative outlook for the industry in 2026.

AEBN Publishes Popular Searches by Country for December, January

AEBN has released the list of popular searches from its straight and gay theaters, by country, for December and January.

Jim Austin Joins CrakRevenue Team

Strategist Jim Austin has been hired by CrakRevenue.

Judge Dismisses NCOSE-Backed Suits Against Adult Sites Over Kansas AV Law

A federal judge on Tuesday dismissed lawsuits brought against two adult websites in Kansas for alleged violations of the state’s age verification law.

Aylo/SWOP Panel Spotlights Creators' Struggle for Digital, Financial Rights

Aylo and Sex Workers Outreach Project (SWOP) Behind Bars presented, on Tuesday, an online panel on creators’ rights, debanking and deplatforming.

AV Bulletin: Canada, Italy, Australia Updates

Since the Supreme Court’s decision in Free Speech Coalition v. Paxton, more state age verification laws have been enacted around the United States, as well as proposed at the federal level and in other countries. This roundup provides an update on the latest news and developments on the age verification front as it impacts the adult industry.

Holly Randall Soft Launches 'Wet Ink' Magazine

Holly Randall has officially soft-launched the creator-focused publication Wet Ink Magazine.

Show More