CHATSWORTH, Calif. — Evolved Novelties today announced an across the board five-year warranty for all their products, a substantial increase from the previous one-year offer.
“It’s unheard of for a toy company to offer this length of warranty, but it’s great peace of mind for the consumer,” Lucy Vonne D’Olimpio, sales executive said.
She added, “Basically, the customer is guaranteed to have a toy for five years, because if anything happens during that long period, they can send it back and get a new one immediately.”
The company noted that it has offered a warranty on all of their toys since its inception, and is known for its emphasis on consumer satisfaction in design, execution and marketing.
“With our rigorous toy testing, we have no issue with extending our replacement guarantee to this length of time,” marketing director Marcus West added. “We stand behind our product 100 percent because we make sure it lives up to high standards before it leaves the building. Our returns are quite low because of our thorough practices.”
The warranty process involves filling out a simple form on the company MyEvolved.com and a return of the product for exchange of a new one.
The five-year warranty is available now on all Evolved Novelties products.