opinion

How to Promote Wellness, Education Through Our Own Communication

How to Promote Wellness, Education Through Our Own Communication

As part of the adult goods market, I bet that you’re open to talking about sex toys — at least with your peers in the industry.

At every stage of the chain, from manufacturing through distribution all the way to retail, sex toy talk is our bread and butter.

If we want to increase mainstream awareness and celebration of sex toys, then we need to be open about our experiences.

But do you openly discuss sex toys with your partner? How about your wider family? What about your friends? Would you mention sex toys to the acquaintance asking about your workday?

If you’re anything like me, you probably would — as long as it feels right.

Rarely does a day go by that I don’t talk about sex toys with my mum. She helped me furnish my bondage space and my gold whip has proven to be the perfect finishing touch for her favorite little black dress.

I’ve even asked my dad to review cock rings and masturbators. (Mum passed on the feedback.)

Reading this, you’d probably assume that I had the most liberal upbringing imaginable. Truth be told, it was very conservative. Dating was out of the question, let alone sex.

So, to explain what led me to this industry is a story for another day.

For now, the point is that my openness and, let’s face it, my tendency to overshare, has had a positive impact on my relationship with my parents. If I can talk to them about sex toys, then I can talk to them about anything.

Yes, I’m lucky that they are receptive to what I have to say and always listen without judgement, but that’s not the case for everyone, whether the other party in the conversation is a parent, partner, friend or otherwise.

Why we should open up

Now imagine that it’s not you who’s talking about sex toys, but rather, the customer. That person for whom you designed, manufactured, distributed or retailed that toy wants to tell someone about it. But for whatever reason — or reasons — particular to their situation, they feel unable to.

As part of the adult goods industry, we can play a role in normalizing sex toy talk and encouraging open and honest discussion — actually, make that celebration — of the role that these products play as a healthy and acceptable part of everyday life.

When we are comfortable talking about sex toys with those who are outside of our industry, we are better placed to advise customers who want to share their experiences, either conversationally or intimately, with people in their lives.

So, here are five tips on how we can normalize sex toy talk in our own lives and help customers to do the same.

1. Be negotiable.

Talking about sexual activity, whether it involves toys or not, can be a delicate topic for some people. If you’re comfortable with it but others in the conversation are not, then negotiate a middle ground, which includes everyone but alienates no one.

Rather than adopting an all-or-nothing approach, meeting people in the middle and establishing ground rules for what is (and is not) okay to discuss creates a safe space that can help people to open up gradually over time.

Requesting, not demanding, that the topic be discussed and framing it as of mutual interest, not self-indulgence, can go a long way towards getting people on board.

2. Be respectful.

Establishing boundaries for what can be discussed is one thing, remaining within them is another. If you can talk about sex toys in a way that will make others receptive to it, this will make them more likely to not only listen, but also contribute to the conversation.

They key is to remain respectful of their comfort level, remembering that people will not always verbalize their discomfort. So, pay attention to body language for clues as to how your sex toy talk is making others feel. In some cases, you may have to narrow the boundaries you first thought were okay, while in others you may get to expand them!

3. Be honest.

When we let people in, others often let us in. (No pun intended.) What I mean is that talking honestly about our own experiences with sex toys — and that doesn’t have to mean usage — can show a certain vulnerability that people appreciate. In return, you’d be surprised how much people begin to open up to you about themselves.

Being honest about your experiences can also be educational. Frankness about your likes and dislikes, what works and what doesn’t work for you, might be exactly what someone wanted to hear but was too afraid to ask. When your sex toy talk is reciprocated, you might even learn a thing or two.

4. Be non-judgmental.

Regardless of whether you’re talking to someone who’s new to discussing or using sex toys, or a seasoned pro at either, there are times it’s best to just listen.

While you may have your opinions about what they are saying, part of normalizing sex toy talk is not passing judgment on someone else’s experiences. Here, it’s not only your words and tone that matter, but also your body language.

Use neutral terms, a calm tone and soothing language, and if you’re going to offer advice, frame it as a suggestion, not a criticism or a command. Go for warm, positive, open gestures, and maintain eye contact without staring. Ensuring your body language matches your oral language will show that you are sincere and trustworthy.

5. Be supportive.

If someone is opening up to sex toy talk, then be supportive. Whether they are discussing needs or desires they have already acted on, or are contemplating, showing that you are there for them in a respectful and non-judgmental way reinforces the view of sex toys as a healthy and acceptable part of adult life. As long as the activity is safe, consensual and pleasurable for everyone involved, knowing they have your support can only make them feel even better.

These tips can be an effective way to accelerate the normalizing of conversations around sex toys and their role as a wellness tool. I’m not saying we need to tell anyone and everyone, “I make/sell/use dildos and vibrators.” Rather, if we want to increase mainstream awareness and celebration of sex toys, then we need to be open about our experiences and open to tailoring our message to best suit our audience.

Vanessa Rose is a certified sex coach with a background in psychology, anthropology and gender studies.

Copyright © 2025 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

opinion

Tips for Upgrading Retail Merchandising With AI

When an order from CalExotics arrived at one of our stores in Livermore, I wanted to help build the wall. After reorganizing it, I took a picture and asked ChatGPT what it thought of the wall. First, it noticed a gap in the top row and recommended adding a toy there or changing the spacing. Then it said, “I noticed there are some toys on the right that aren’t in boxes. You should take those down or put them in boxes.”

Zondre Watson ·
opinion

How to Get Shoppers in the Mood for Pleasure During the Holidays

Carolers may be singing about tidings of comfort and joy, but this time of year, the holiday rush, social fatigue and long to-do lists can leave many people feeling a bit short of both. Fortunately, consumers are now more willing to invest in self-care — and to expand their understanding of that category beyond cocoa and cozy blankets, to include sensual care and pleasure.

Rin Musick ·
opinion

How Small Stocking Stuffers Lead to Big Holiday Success for Retailers

With the holiday rush fast approaching, here’s a tip for retailers aiming to be among this year’s big winners: Think small.

Sunny Rodgers ·
trends

Retail Pulse: How Ecommerce Brands Are Driving Clicks With Creative Marketing

Running an online store for adult products is a unique challenge. Ads get flagged. Payment processors label businesses as “high risk” and shut down merchant accounts with little warning. Yet despite these obstacles, entrepreneurs are creating thriving online communities, driving consistent traffic and helping sexual wellness brands find their audience.

Ariana Rodriguez ·
trends

Retail Pulse: How Distributors Are Elevating Sales Through Education and Curation

Once seen mainly as logistics providers, distributors have progressively taken on additional and complementary roles in the pleasure industry: as educators, marketers and even brand builders. Distributors introduce brands to consumers all over the world, applying their own unique strategies to selecting the best products for their customers in various markets.

Ariana Rodriguez ·
trends

Retail Pulse: How Brick-and-Mortar Stores Are Boosting Sales With Ambiance and Service

Walking into an adult store and being greeted by someone who not only knows the difference between various kinds of materials and motors, but also understands and empathizes, is where brick-and-mortar retailers really shine. Physical spaces enable them to engage shoppers’ senses, build rapport in real time and close sales.

Ariana Rodriguez ·
profile

WIA Profile: Brittany Greenberg

When Brittany Greenberg first walked into an adult store as a curious shopper, she felt something was missing. The lighting was dim, the product selection lacked focus and the atmosphere whispered “shame” rather than celebration.

Women in Adult ·
profile

Zondre Watson Levels Up POS, E-Commerce Solutions for Ero-Tech

When POS systems malfunction or fail, Zondre Watson is Ero-Tech's go-to tech guy. A self-described “data geek and eternal retail rebel,” Watson knows adult retail inside and out. He’s experienced the sex toy industry as a store manager, sales data enthusiast and web developer.

Colleen Godin ·
opinion

How Adult Retailers Can Retain Staff, Strengthen Team Morale

Running an adult retail store is not just about stocking shelves with fun products. It’s also about creating a space where people feel comfortable, curious and confident in exploring pleasure — and the heart of that experience is your staff.

Rin Musick ·
opinion

AI Inventory Tools That Help Retailers Save Time, Boost Accuracy

Last month, I discussed how managing your inventory with AI can help you make sure that your store stocks what sells — not merchandise that gathers dust. That’s because AI tools can analyze data, identify trends and predict demand for thousands of items across multiple locations, all within minutes.

Zondre Watson ·
Show More