Web Depot: An osTicket-based Support System For Wordpress

Stephen Yagielowicz

Website owners seeking to stay in touch with customers without the vagaries of email communications often rely on a ticketing system, such as the open source osTicket. Bringing this powerful relationship management tool to WordPress users is Key4ce osTicket Bridge, a rebuild of the original OSTicket WP Bridge plugin — undertaken after the original plugin’s developer seemingly abandoned the project.

Key4ce osTicket Bridge takes the original further by adding new features, fixing old bugs and correcting security flaws. The plugin is currently translated into English, Dutch and Arabic, and is tested on osTicket v1.9.3 to the current v1.9.6, which needs to be installed separately, in its own directory.

Key4ce osTicket Bridge supports POP and IMAP functionality, allowing users to use the osTicket SCP; “reply to email;” or the WordPress admin to respond to all tickets. The plugin integrates with WordPress user accounts and within the site through the use of a contact form shortcode. The system is template-driven and customizable to suit the needs of almost any user.

More Articles

opinion

Hefner’s Legacy Lives On in the Industry

Juicy Jay ·
opinion

Privacy Notices Shouldn’t Be Treated as an Afterthought

Corey D. Silverstein ·
opinion

Legal Issues Pop Up When Filming Sex in Public

Lawrence G. Walters ·
trends

A Road Less Traveled: Accepting Alternative Payment Solutions

Stephen Yagielowicz ·
trends

Credit Card Processing Today: Decline or Dominance?

Stephen Yagielowicz ·
trends

Shifting Regulations: Keeping on the Straight and Narrow

Stephen Yagielowicz ·
trends

Putting Your Best Foot Forward: Billing's Best Practices

Stephen Yagielowicz ·
profile

PornDoe Premium — 35 Network Sites and Counting

Rhett Pardon ·
profile

Q&A: White Label Dating’s Steve Pammenter Expands Horizons

Alejandro Freixes ·
Show More