profile

Turgeon Points to Visa

Continuing our XBiz chat with Mancheck.com COO Robert Turgeon, the issue of Visa's new charge-back policy was at the top of his hit list.

After explaining his company's decision to transition from an AVS site to a mega paysite, Turgeon pointed again to Visa as being the culprit for many impending fallouts within the adult entertainment industry.

According to Turgeon, the implementation of the 1 percent charge-back ratio as of Oct. 1 will create a very difficult situation for AVS companies and other sites throughout the industry that can't control their end user base.

"Many companies will fall by the wayside," Turgeon told XBiz. "Maintaining less than a 1 percent charge-back ratio will be very difficult. Ultimately it will affect how people market their sites and it will be a slippery slope. Because if you are over your 1 percent, then you can no longer be processed and you will be in a very difficult situation."

Turgeon told XBiz that Mancheck is already compliant with Visa's new demands and operates under a 1 percent ratio.

"To establish what is needed by these companies to become compliant, we need solutions for fraudulent behavior on the part of the end user, especially in lieu of these strict charge-back ratios that are putting professional companies at risk," said Turgeon.

Turgeon added that he feels the entire charge-back debacle with Visa is a symptom of the overall government clampdown on the adult industry and its attempt to clean house.

"As soon as Visa gets a handle on targeting the AVS community, there will be a domino effect throughout the industry. The paysites are off the hook for now, but not for long," said Turgeon.

One reason for the AVS community's lack of action, or "proactiveness" as Turgeon refers to it, is poor communication, and miscommunication.

"I'm very surprised when I am at industry events and attend seminars where the lawyers are saying you better protect your site with AVS, and then the billing companies are saying move as far away from AVS as possible," said Turgeon.

"The industry does itself a great disservice by not sharing information," Turgeon continued. "It should be up to the industry to find solutions, not up to Visa to drop the hammer on us. Maybe Visa doesn't understand the industry as well as we do. It’s a very convoluted structure, so Visa may be narrow-minded in terms of what they are trying to achieve, and it is up to the industry to help come up with solutions to appease Visa."

Turgeon concluded by saying: "We are all in competition, but we should not be competitors to a fault. We need to work together and stand up for what is best for us, for our industry."

Mancheck will be the premier sponsor for Cybersocket's party at Internext in Vegas this coming January.

Copyright © 2024 Adnet Media. All Rights Reserved. XBIZ is a trademark of Adnet Media.
Reproduction in whole or in part in any form or medium without express written permission is prohibited.

More Articles

profile

'Traffic Captain' Andy Wullmer Braves the High Seas as Spirited Exec

Wullmer networked and hobnobbed, gaining expertise in everything from ecommerce to SEO and traffic, making connections and over time rising through the ranks of several companies to become CEO of the mobile business arm of TrafficPartner.

Alejandro Freixes ·
opinion

To Cloud or Not to Cloud, That Is the Question

Let’s be honest. It just sounds way cooler to say your business is “in the cloud,” right? Buzzwords make everything sound chic and relevant. In fact, someone uninformed might even assume that any hosting that is not in the cloud is inferior. So what’s the truth?

Brad Mitchell ·
opinion

Upcoming Visa Price Changes to Registration, Transaction Fees

Visa is updating its fee structure. Effective April 1, both the card brand’s initial nonrefundable application fee and annual renewal fee will increase from $500 to $950. Visa is also introducing a fee of 10 cents for each settled transaction, and 10 basis points — 0.1% — on the payment volume of certain merchant accounts.

Jonathan Corona ·
opinion

Unpacking the New Digital Services Act

Do you hear the word “regulation” and get nervous? When it comes to the EU’s Digital Services Act (DSA), you shouldn’t worry. If you’re complying with the most up-to-date card brand regulations, you can breathe a sigh of relief.

Cathy Beardsley ·
opinion

The Perils of Relying on ChatGPT for Legal Advice

It surprised me how many people admitted that they had used ChatGPT or similar services either to draft legal documents or to provide legal advice. “Surprised” is probably an understatement of my reaction to learning about this, as “horrified” more accurately describes my emotional response.

Corey D. Silverstein ·
profile

WIA Profile: Holly Randall

If you’re one of the many regular listeners to Holly Randall’s celebrated podcast, you are already familiar with her charming intro spiel: “Hi, I’m Holly Randall and welcome to my podcast, ‘Holly Randall Unfiltered.’ This is the show about sex, the adult industry and the people in it.

Women In Adult ·
trends

What's Hot Now: Leading Content Players on Trending Genres, Monetization Strategies

The juggernaut creator economy hurtles along, fueled by ever-ascendant demand for personality-based authenticity and intimacy — yet any reports of the demise of the traditional paysite are greatly exaggerated.

Alejandro Freixes ·
opinion

An Ethical Approach to Global Tech Staffing

One thing my 24-year career as a technologist working to support the online adult entertainment industry has taught me about is the power of global staffing. Without a doubt, I have achieved significantly more business success as a direct result of hiring abroad.

Brad Mitchell ·
opinion

Finding the Right Payment Partner

Whenever I am talking with businesses that are just getting started, one particular question comes up a lot: “How do I get a merchant account?” It’s a simple question, but it has a complicated answer.

Jonathan Corona ·
opinion

The Taxman Cometh for Every Business

February may be the month of romance, but it is also a time when we need to think about something that inspires very little love: taxes. April is not far away, and the taxman is always waiting. This year, federal and most state income taxes are due Monday, April 15.

Cathy Beardsley ·
Show More