Home > Features > Getting Online Support • Bookmark   • Newsletters   • Register Search Options

FEATURE

Getting Online Support

Getting Online Support

September 14, 2003
Text size: 
Get XBIZ News
XBIZ Research
Will virtual reality boost the paysite market?
Yes, it will soon
  39.66%
Yes, but in a few years
  36.87%
No
  23.46%
Out of 179 votes. Results based on votes submitted by members of XBIZ.net social network.

" A good place to start browsing newsgroups is groups.google.com, which is a Web-based newsgroup system. Google allows you to search relevant newsgroups according to the keywords you supply. "

There is no better place to get support for hardware or software than online, and an obvious place to start looking for assistance is with the manufacturer’s website.

If you are having problems with a Microsoft product, they have a massive knowledge base, which can prove to be an invaluable tool for home users and IT professionals. Many developers, whether it is for hardware or software, have an online resource for the consumer to visit for answers.

Not all are as thorough as Microsoft or Cisco Systems, but they can usually shed some light on common problems. Where do you turn if a manufacturer’s website isn’t giving you the information you need?

USENET or newsgroups are a great source of information for many topics, including technical support questions. With millions of people online worldwide, odds are someone else has encountered the same issues you are inquiring about. Before you post a question, thoroughly go through the board and check to see if someone else has already answered your question. Leave a message on the most appropriate message board relating to your product, and other users will begin coming to your rescue. A good place to start browsing newsgroups is groups.google.com, which is a Web-based newsgroup system. Google allows you to search relevant newsgroups according to the keywords you supply. Multiple search filters are available, including date ranges, exclusions, specify certain groups to search, and even the number of results to display.

LOW-TECH SUPPORT
Offline Support—Still Can’t Find What You Need? Hit the Books - If you are looking to acquire support in a more traditional form, which book do you choose? The users manual accompanying the purchased product is always a good place to start looking for help, but if you need something more in depth it’s usually best to visit the local bookstore, especially since many manufacturers are using websites for support/faq’s. The popular series of books for “dummies” really appeals to the intended audience, beginners. If you’re looking for a thorough overview, the “dummies” books shine like nothing else.

BACK TO BASICS
Asking for Help: What’s Important? The way you ask for assistance can be just as important as where you request it. Key tips to remember when asking for help are: include your operating system and version; only supply relevant information; do not go overboard; do not sound demanding in your request; and most importantly, include the exact error message if applicable.

WEB RESOURCE
Try The Association of Support Professionals - For a $60 yearly membership fee, you can secure the assistance of over 1,000 support professionals. Membership to ASPonline gives you access to forums, job postings, reports, and a monthly newsletter of new technical support data. Ten websites every year get the distinct honor in being named the “Best Support Website,” so you know who is going to supply you with the most accurate information quickly.

I hope these tips help make your computing experience more enjoyable!


EDUCATIONAL FEATURES

Cam World: Camming and Toys Go Hand in Hand

There is nothing more satisfying than pleasure, especially if it is sexual. The size or the presentation of the stimulus does not matter if the sensations and tension the body receives transform the way... More »

Cam World: Injecting Personality Into Your Room

Since the last issue of Cam World, I’ve made some significant life changes. I’m working from Colombia now. This was a decision that was not entered into lightly, but change gives you a chance... More »

Fraudulent Brazilian Trademark Registrations Running Rampant

Although you might not think often about protecting your trademark rights in Brazil, you need to — even if you don’t yet have a single Brazilian customer. Scammers are constantly looking for... More »
XBIZ NEWSLETTERS
Stay informed of the latest industry developments. Get XBIZ newsletters delivered to your inbox. Subscribe today!
Enter email address:

* To manage existing subscriptions click here.






POPULAR PRODUCTS & SERVICES
Submit your press release to
multiple news outlets with 1 click.
Subscribe to RSS news feeds or
add free content to your website.
Access XBIZ news and articles
with your mobile device.
Subscribe to XBIZ World magazine, the industry's leading e-commerce trade publication, delivering in-depth coverage of the online, mobile and ancillary digital markets.

UPCOMING EVENTS

EXXXOTICA Denver

Mar 31 - Apr 02
Denver, CO.

Eurowebtainment 2017

May 17 - May 20
Majorca, Spain

XBIZ Retreat

May 30 - Jun 03
Miami, Florida

XBIZ Miami 2017

May 30 - Jun 02
Miami, Florida
Everyday thousands of business professionals browse XBIZ's industry directory for quality products and services. Not listed yet? Your company could be losing potential new business. Submit your company today!
Use XBIZ RSS feeds to stay informed of the latest industry developments or as a content syndication tool for your website!