Home > Features > Get Better Support • Bookmark   • Newsletters   • Register Search Options

FEATURE

Get Better Support

Get Better Support

May 9, 2012
Text size: 
View in Digital Mag
Get XBIZ News
XBIZ Research
Will virtual reality boost the paysite market?
Yes, it will soon
  39.66%
Yes, but in a few years
  36.87%
No
  23.46%
Out of 179 votes. Results based on votes submitted by members of XBIZ.net social network.

" By using five simple tips you might find that other people actually seem to want to help you! "

When it comes to getting good service, how we approach things makes all the difference. By using five simple tips you might find that other people actually seem to want to help you!

Tip No. 1) Be calm. Put your feelings aside. It’s much easier for service reps and support techs to solve problems when the person they’re helping is calm. The best thing you can do is calmly, briefly explain your problem and ask for help.

Tip No. 2) If you can’t be calm, apologize. It sounds crazy but if you can’t be calm, apologize to the other person before explaining your problem. Try saying “I’m sorry I’m taking things out on you, I’m just extremely frustrated” and then politely ask them to please help with whatever you need. This approach works wonders!

Tip No. 3) Be friendly and polite. Elevated X handles a high volume of product support tickets daily from our adult CMS customers and while most customers are pleasant, few approach us in a friendly manner. Those that do always stand out.

Support people deal with negativity all day. They might hear just 1 compliment for every 100 complaints.

A friendly customer always stands out in contrast to the other 99 percent. Saying “Please” or adding “Have a good weekend” at the end goes a long way to soften an email and make you stand out in a good way.

Tip No. 4) Help them help you. Provide information when a tech or support site asks for it. It’s tempting to enter “N/A” or “You have it on file” but it takes only a few seconds to enter your info. Providing it means you’ll get help that much faster.

Ask as soon as you realize you need help rather than overloading support staff. If you wait until you’ve compiled a long list of problems and then dump it on someone, don’t expect them to be happy to help you. The easier you make it for support staff to help you, the more likely you are to get better service.

Tip No. 5) Show your appreciation. It’s natural to want to help people we like. Regardless of whether you’re getting free or paid support, remember to show appreciation. Simply saying “Thanks for all your help” or telling them when they’re doing a good job goes a long way. Out of the last 100 calls or emails a support tech handled, you might be the only 1 to say thank you. And you’ll be remembered for it.

AJ Hall is a 12-year adult industry veteran and the cofounder and chief executive officer of Elevated X Inc., a provider of popular adult CMS software for the online adult entertainment industry. Hall has spoken at XBiz trade shows and is a contributing writer for several trade publications. Elevated X powers more than 2,000 leading adult sites, has been nominated for industry awards six times and won the 2012 XBIZ Award for Software Company of the Year.


EDUCATIONAL FEATURES

Fraudulent Brazilian Trademark Registrations Running Rampant

Although you might not think often about protecting your trademark rights in Brazil, you need to — even if you don’t yet have a single Brazilian customer. Scammers are constantly looking for... More »

E-Stim Basics: Selling Customers on Powerboxes as Pleasure Tools

Electrosex is a commonly misunderstood pleasure practice for good reason: Most of us have negative associations with electricity; maybe we’ve been shocked after rubbing our feet across a carpeted... More »

Search Oftentimes Is Left to Chance

Adult content is frowned upon in search, whether in paid, organic or social. With the big algo updates from the past few years, Google has cleaned up search, trying to get rid of spammy and low-quality... More »
XBIZ NEWSLETTERS
Stay informed of the latest industry developments. Get XBIZ newsletters delivered to your inbox. Subscribe today!
Enter email address:

* To manage existing subscriptions click here.






POPULAR PRODUCTS & SERVICES
Submit your press release to
multiple news outlets with 1 click.
Subscribe to RSS news feeds or
add free content to your website.
Access XBIZ news and articles
with your mobile device.
Subscribe to XBIZ World magazine, the industry's leading e-commerce trade publication, delivering in-depth coverage of the online, mobile and ancillary digital markets.

UPCOMING EVENTS

The European Summit

Mar 04 - Mar 07
Barcelona-Sitges, Spain

The TEA Show

Mar 05 - Mar 06
Hollywood, CA

Phoenix Forum 2017

Mar 23 - Mar 26
Tempe, Arizona

EXXXOTICA Denver

Mar 31 - Apr 02
Denver, CO.
Everyday thousands of business professionals browse XBIZ's industry directory for quality products and services. Not listed yet? Your company could be losing potential new business. Submit your company today!
Use XBIZ RSS feeds to stay informed of the latest industry developments or as a content syndication tool for your website!