Home > Features > Sales Soar With AdultSafeList • Bookmark   • Newsletters   • Register Search Options

FEATURE

Sales Soar With AdultSafeList

Sales Soar With AdultSafeList

February 22, 2010
Text size: 
Get XBIZ News
XBIZ Research
Will virtual reality boost the paysite market?
Yes, it will soon
  39.66%
Yes, but in a few years
  36.87%
No
  23.46%
Out of 179 votes. Results based on votes submitted by members of XBIZ.net social network.

" A lot of people had been ripped off by underhanded business practices "

In 2007, Nick Collins noticed a void in the adult market for consumers who wanted to feel safe about signing up for adult website memberships. A lot of people had been ripped off by underhanded business practices, and this was translating into lost sales and dollars. Collins gathered a small team and started adultsafelist.org, a collection of websites that had passed muster as legitimate business entities with no history of underhanded practices.

But the operation didn't take off.

"Initially we had some technical troubles because the system we used was a little antiquated," explains Collins, president of AdultSafeList. "So we gave it a facelift by hiring a professional to design it and make it more user-friendly. We re-launched several months ago under a new domain name, adultsafelist.com. It's a PHP-driven site now and much more user friendly."

The results of the improvement have been nothing short of spectacular. In just a few months, AdultSafeList has become akin to an online adult Good Housekeeping Seal of Approval.

"Our target audience is the adult webmasters," Collins says. "Basically what we are is a safety service for the consumer of adult products, whether it's a service, an adult product, an adult toy or just someone looking for adult content. We feel these consumers deserve the same security that someone buying through Amazon gets.

"We offer two things. First, we offer an adult safe list, which is a directory of websites that tells consumers which merchants have been verified by us as safe, legitimate and secure. This tells surfers that they can order from these merchants and they won't have their personal information sold to other merchants, and that if they order something for 99 cents, they won't receive a bill for $99.

"This service also acts as a consulting tool for the merchants, because we help them to become more transparent and to convert more browsers into buyers. We take it very personally that an adult merchant wants to become safe and verified, so we actually call them to make sure we talk directly to a representative. We get certain information from them via fax and email to verify their existence, and then we do safety and security background checks on them. When a merchant is listed in our directory, we feel confident that they offer a safe site for the consumer."

The second feature that AdultSafeList offers is its trust seal, a golden badge image that webmasters can put on their sites, assuring surfers that the site has been audited and found safe. Surfers can click on this seal and learn the webmaster's contact information and support information. According to Collins, the trust seal has made consumers feel confident enough to make purchases, and the boost in sales figures of the websites with the seal bears this out. Collins offers an example.

"TheNaughtyNation.com contacted us complaining about a lot of abandonment of the site's shopping cart," he says. "The visitors to the site were leaving when it came time to pay. The webmaster was looking for a way to convert more of them into purchasing members, and asked for our help. We audited the site, doing a Google search to make sure there were no reports about scamming, and we found no red flags. Then we made a couple of suggestions that would enable the site to be listed in AdultSafeList, and also to receive the trust seal we place on safe sites.

"When we finished the investigation and granted our seal to the site, we asked the webmaster to place the seal in the spot where there was the highest rate of consumer abandonment. The effect was that surfers checked out the site, liked the content, and seeing the trust seal decided to pull out their credit cards. The site got great results and the webmaster called us a few weeks later, saying that the abandonment rate had gone way down, and that they were converting more surfers into paying customers."

The entire AdultSafeList procedure and seal costs webmasters just $150 per year, and this fee is the same for all types of adult sites, regardless of whether they offer streaming videos, dating services, or niche content. And the process of getting on the directory list is painless.

"We try to make the auditing hassle free," Collins says. "The whole process takes only a couple of days, because we know the webmasters are busy and we don't want to linger. And if there's a problem that we find, we let them know about it. If, for example, we find that they resell the contact information on their paying customers to others, we let them know it's not acceptable and that it needs to be fixed before they can be listed in our directory and receive our trust seal. This is really a value-added bonus, because webmasters are receiving consultation from us.

"We want to help webmasters convert, and our list of criteria will help them do that. Things like having a privacy policy, SSL security, and not spamming customers are part of our acceptance criteria. Our Google search verifies whether there have been reports of a site being fraudulent, so our audit actually informs webmasters if there's a problem they don't know about."

In the short few months of its existence, adultsafelist.com has received glowing feedback, both from merchants and consumers.

"The adult web merchants really have been raving about it," Collins says. "We've done a couple of studies with our clients, and we're getting a lot of traffic from consumers who are looking for safe adult sites.

"One of the things webmasters like is that many surfers click on our safety seal. Webmasters can keep track of that traffic and know how many people are that interested in learning more about the site.

"We also get a lot of good feedback from the surfers, saying their last computer was blown up because they went to an unsafe site looking for videos, and now our seal and safe list has allowed them to join sites with confidence. Surfers also appreciate the fact that they can report problems directly to us, so we can pass those reports along to the webmasters.

"It's really an open forum that benefits everyone."


BUSINESS ANALYSIS

Retailers Talk BDSM Shopping Trends

These days, BDSM is so mainstream that it is being depicted in everything from beer commercials to telenovelas. Floggers, paddles, ball gags and handcuffs were once considered the bad boys of adult retail;... More »

Specialty Manufacturers Talk Popularity of Handcrafted BDSM Gear

The proverbial cat is out of the bag for fetishes — and the dog, and the dragon, and a whole other slew of kink accessories that put blindfolds and handcuffs to shame. “Fifty Shades”... More »

Mainstreaming of BDSM Broadens Category, Consumer Reach

It’s been just more than 30 years since Kim Basinger and Mickey Rourke lit the silver screen on fire in “9 ½ Weeks” with the film’s underlying themes of BDSM. And more than... More »
XBIZ NEWSLETTERS
Stay informed of the latest industry developments. Get XBIZ newsletters delivered to your inbox. Subscribe today!
Enter email address:

* To manage existing subscriptions click here.






POPULAR PRODUCTS & SERVICES
Submit your press release to
multiple news outlets with 1 click.
Subscribe to RSS news feeds or
add free content to your website.
Access XBIZ news and articles
with your mobile device.
Subscribe to XBIZ World magazine, the industry's leading e-commerce trade publication, delivering in-depth coverage of the online, mobile and ancillary digital markets.

UPCOMING EVENTS

XBIZ Retreat

May 30 - Jun 03
Miami, Florida

XBIZ Miami 2017

May 30 - Jun 02
Miami, Florida

XShow 18+ 2017

Jun 01 - Jun 03
Moscow, Russia

Cam Summit

Jun 02 - Jun 04
Lloret de Mar, Spain
Everyday thousands of business professionals browse XBIZ's industry directory for quality products and services. Not listed yet? Your company could be losing potential new business. Submit your company today!
Use XBIZ RSS feeds to stay informed of the latest industry developments or as a content syndication tool for your website!