WIA: NakedHosting Kacy
Each month, industry news media organization XBIZ spotlights the career accomplishments and outstanding contributions of Women in Adult. WIA profiles offer an intimate look at the professional lives of the industry's most influential female executives.
How did you get into this business? What in your background prepared you for what you're doing now?
I got started back in 1997 designing websites from home. I met a couple online that provided web hosting services and became friends with them. I started helping them out with sales and my husband worked for them doing part time tech support. He is a Unix guru and together we make a great team. I come from a background of high-level management in the entertainment industry with a major focus on customer service. I have a lot of customer service experience and skills. It wasn't long before I realized that I loved the client interaction that comes with web hosting.
I enjoy the everyday challenges and helping other people become successful with their own businesses. Shortly after working with the other couple, we decided to venture on our own and started Naked Hosting with one collocated server in 1999.
What changes have affected your work since you started?
When I started back in 1999, bandwidth prices were ridiculously high! We are talking over $100/mbit. The major changes that affect us over the years are being able to keep competitive in a highly saturated market. Prices fall almost daily in the business, but the demand for high levels of service remain. So there is a constant battle for balance. We pride ourselves on your service and we will never let price dictate the excuse for providing less than stellar care and support.
Does your work affect your personal life?
Well, other than my kids telling to get off the computer all the time!
I am not going to lie, the hosting business is demanding. I have to be there for my customers and I am there. It's a 24/7 job no matter how much staff you have; for me, as the owner, I need to know what is happening at all times. I also am very conscientious about making time for my family.
The reason I got started in the Internet business to begin with was so that I could work from home and be with my kids. I am lucky to have been able to do for all these years and be there for them. Again, it’s that balance thing.
What's the most difficult thing about being a woman in this industry? Has it changed with time?
Probably being taken seriously. Back in the day, when I was younger, I would ALWAYS get mistaken for "content" at the shows. Hey, its flattering don't get me wrong. Most people are very surprised when start talking me to see just how "techie" I am. I am truly a nerd at heart.