BARCELONA — ExoClick today announced that its customer service department has introduced a beta version of live chat to offer ad network clients a timely and convenient way to answer their queries.
The live chat platform, which is available from today, allows ExoClick clients to interact with its customer service team via an instant messaging interface within ExoClick's admin panel.
Clients can click on the Live Help icon positioned to the left of their screen and begin a conversation with the team. When the icon is green the team is available to chat. When the icon is grey live chat is offline; however users can still click the icon to complete a contact form with your questions that goes directly to customer services.
Mark Westwood, ExoClick's customer services director, said: “We are very excited about our new live chat feature as an extension of our existing 24/7 customer care. We know our clients value their time and this chat service is all about resolving queries in real time. This is part of our wider Customer Service improvement strategy which will help us to continue to deliver a superior way to assist ExoClick clients.”
Live chat is currently in beta testing over the next few weeks, so availability will be limited to a few hours from Monday to Friday, Westwood said. Once beta testing is complete, ExoClick's live chat feature will be available 24/7.
ExoClick, ranked as the 4th largest ad network in the world, serves 155 billion geo-targeted ads a month to web and mobile advertiser/publisher platforms via its proprietary software.