Home > News > ExoClick Launches Beta Version of Customer Service Live Chat • Bookmark   • Newsletters   • Register Search Options


ExoClick Launches Beta Version of Customer Service Live Chat

ExoClick Launches Beta Version of Customer Service Live Chat
Get XBIZ News
Jan 13, 2016 8:15 AM PST    Text size: 

BARCELONA — ExoClick today announced that its customer service department has introduced a beta version of live chat to offer ad network clients a timely and convenient way to answer their queries.

The live chat platform, which is available from today, allows ExoClick clients to interact with its customer service team via an instant messaging interface within ExoClick's admin panel.

Clients can click on the Live Help icon positioned to the left of their screen and begin a conversation with the team. When the icon is green the team is available to chat. When the icon is grey live chat is offline; however users can still click the icon to complete a contact form with your questions that goes directly to customer services.

Mark Westwood, ExoClick's customer services director, said: “We are very excited about our new live chat feature as an extension of our existing 24/7 customer care. We know our clients value their time and this chat service is all about resolving queries in real time. This is part of our wider Customer Service improvement strategy which will help us to continue to deliver a superior way to assist ExoClick clients.”

Live chat is currently in beta testing over the next few weeks, so availability will be limited to a few hours from Monday to Friday, Westwood said. Once beta testing is complete, ExoClick's live chat feature will be available 24/7.

ExoClick, ranked as the 4th largest ad network in the world, serves 155 billion geo-targeted ads a month to web and mobile advertiser/publisher platforms via its proprietary software.

More ways to get XBIZ News:  RSS Feeds  |  E-Newsletters  |  Desktop Widget  |  Mobile
Looking for porn star news and behind-the-scene videos? Check out XFANZ.com !


Finding the Right Road to Success

Last month, I wrote about collaboration, surrounding yourself with good people and top-tier service providers and having an alliance group. In past articles, I have written about the “7 Ps”:... More »

Differences Between Static, Smart Links

Affiliate marketing, the concept of paying commission for referred business, was employed long before the internet. But just four years after the invention of the World Wide Web, it made the jump into... More »

How to Exploit Video Banner Advertising

The video banner ad format is becoming more and more popular with marketers. Online research company eMarketer states that in the U.S., by 2019 digital ad spending for video banners will rise to $6.82... More »
Stay informed of the latest industry developments. Get XBIZ newsletters delivered to your inbox. Subscribe today!
Enter email address:

* To manage existing subscriptions click here.

Submit your press release to
multiple news outlets with 1 click.
Subscribe to RSS news feeds or
add free content to your website.
Access XBIZ news and articles
with your mobile device.
Access the latest issues of the industry's leading trade publications in digital form. View online or download for offline viewing.


The European Summit

Mar 04 - Mar 07
Barcelona-Sitges, Spain

The TEA Show

Mar 05 - Mar 06
Hollywood, CA

Phoenix Forum 2017

Mar 23 - Mar 26
Tempe, Arizona


Mar 31 - Apr 02
Denver, CO.
Everyday thousands of business professionals browse XBIZ's industry directory for quality products and services. Not listed yet? Your company could be losing potential new business. Submit your company today!
Use XBIZ RSS feeds to stay informed of the latest industry developments or as a content syndication tool for your website!