Home > News > ePassporte Issues Statement to Customers • Bookmark   • Newsletters   • Register Search Options

NEWS STORY

ePassporte Issues Statement to Customers

ePassporte Issues Statement to Customers
Get XBIZ News
Sep 9, 2010 1:45 PM PDT    Text size: 
SANTA MONICA, Calif. — ePassporte’s CEO Chris Mallick issued a statement on GFY.com saying that he feels the same distress as his valued customers over the Visa suspension and, as of today, ePassporte still hasn’t received any good basis for it.

Mallick assures his customers that their funds are fully safe and protected.

“You are owed that and it be fulfilled. The funds are secure,” he said.

Mallick said ePassporte is working with the St. Kitts Anguilla National Bank to work out how all the payments will be made and when.

“The details are complicated because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owners. This issue stems from our processing and reporting ability through the Visa system and their processor,” he said.

Mallick said that ePassporte’s most important asset has always been its account holders and that the company will treat them as best as possible.

“Most of us have had the unfortunate experience of dealing with banks and card associations that simply cut us off and did not pay us,” he said.

“Those actions were limited to card acquiring [merchant accounts], not card issuing, which is what we do. We can all take some comfort in the fact that this situation is not anything like the acquiring side of the business.”

Mallick said he understands that communication with cardholders is critical.

“It seems to us that giving you facts, based on agreements we are working on is the best form of communication. This is what we will be doing. When we know something, that is a fact, we will report it, quickly,” he said.

“Our staff is all working diligently to resolve these issues and the many moving and complicated parts of getting the funds returned. Therefore, please do not mistake our silence as hiding, avoiding or stringing you along. We too have funds that are stuck in the system as well as massive costs of operation without any income.”

Mallick added that his dedication to the industry continues and he hopes the adult community recalls that he has a strong track record of fighting for the rights of webmasters, program sponsors, billing companies, merchants and the industry.

“Rest assured that when we know, you will know and you will all be satisfied with the results. Again, your money is safe,” he said.

Sandra Chu from Visa told XBIZ that there have been no new developments since it issued its last statement on Sept. 7.

More ways to get XBIZ News:  RSS Feeds  |  E-Newsletters  |  Desktop Widget  |  Mobile
Looking for porn star news and behind-the-scene videos? Check out XFANZ.com !

BUSINESS ANALYSIS

Manufacturers Take Action Against Counterfeit Sex Toys

The mainstreaming of pleasure products is proving to be a blessing and a curse for the sex toy industry. As the demand for pleasure products continues to grow, manufacturers are seeing an increase of counterfeiters... More »

Trends in Paysite Design, Content Delivery

Given the highly visual nature of adult entertainment, it is no surprise that many paysites have shown design-forward approaches — some skirting the bleeding edge, while others sought stability over... More »

Surviving Affiliates Seem to Be Thriving

Long a mainstay of traffic generation for adult website owners and monetization channel for tech savvy marketers, “sponsor programs” have delivered countless millions of dollars to affiliates... More »
XBIZ NEWSLETTERS
Stay informed of the latest industry developments. Get XBIZ newsletters delivered to your inbox. Subscribe today!
Enter email address:

* To manage existing subscriptions click here.






POPULAR PRODUCTS & SERVICES
Submit your press release to
multiple news outlets with 1 click.
Subscribe to RSS news feeds or
add free content to your website.
Access XBIZ news and articles
with your mobile device.
Access the latest issues of the industry's leading trade publications in digital form. View online or download for offline viewing.

UPCOMING EVENTS

eroFame

Oct 05 - Oct 07
Hannover, Germany

EXXXOTICA Edison

Nov 04 - Nov 06
Edison, New Jersey

2016 Inked Awards

Nov 05 - Nov 05
Edison, New Jersey

XBIZ 2017

Jan 09 - Jan 13
Hollywood, CA
Everyday thousands of business professionals browse XBIZ's industry directory for quality products and services. Not listed yet? Your company could be losing potential new business. Submit your company today!
Use XBIZ RSS feeds to stay informed of the latest industry developments or as a content syndication tool for your website!