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Utah Gets its Freak On

Utah Gets its Freak On
My boss, Diane Duke, loves numbers and statistics. So it wasn’t too unusual to find her giggling over the results of a recent Gallup poll http://people.hbs.edu/bedelman/papers/redlightstates.pdf indicating that citizens of the state of Utah are the happiest bunch of folks in the United States. ... More »

BDSM: Customer Service and Customer Care

BDSM: Customer Service and Customer Care
The adult Internet is extremely diverse in 2009. Internet erotica boasts a wide variety of themes and niches, all with their own audiences and fan bases. Different fan bases have different customer service needs, and that includes the BDSM audience. BDSM erotica often is described as an adult en... More »

Adult Entertainment Industry Production Insurance

Adult Entertainment Industry Production Insurance
Recently, adult production insurance was dropped by the industry's main production insurance underwriter leaving many producers without insurance. FSC received requests for help. I suspected that the production insurance hole would be filled in short order because our industry’s producers pay thei... More »

Customer Service in Motion

Customer Service in Motion
It started out as a fine morning, late November 1997. The birds were singing, the servers were humming, and the signups were rolling in. And then, the phone rang. Not just any phone — the phone that rang when customers called. Yes, that phone. This was the early days of the adult Internet, a... More »

Reviewing the Reviewers: PornoTribune.com

Reviewing the Reviewers: PornoTribune.com
One of the most competitive markets in online adult is the review site arena, where many companies seek to become the most trusted source of objective advice regarding a consumer's choice in premium adult entertainment websites. Offering opportunities for affiliates and quality traffic for paysite o... More »

Dealing With Your "Former"

Dealing With Your "Former"
One of the most hotly litigated areas of law in hard economic times is employment law, and more specifically, the termination of employees. Often, based on the pure realities of the situation, companies must downsize in order to remain competitive. However, in order not to fall into a situation that... More »

WIA Profile: Naughty Laura

WIA Profile: Naughty Laura
Each month, industry news media organization XBIZ spotlights the career accomplishments and outstanding contributions of Women in Adult. WIA profiles offer an intimate look at the professional lives of the industry's most influential female executives. What is your role and responsibility at Naug... More »

Think Before You Act

Think Before You Act
My father was a man with an aphorism for all situations. His aphorisms often carried a Socratic undertone, as much question as statement. One (of many I still recall) would be rolled out while I, in my youthful haste, dove into a project full-bore ahead. He'd quietly stand back and watch, until I'd ... More »

Brazilian E-Commerce Up 30%

Brazilian E-Commerce Up 30%
As recently reported in the Latin American Herald Tribune , 2008 Brazilian E-commerce results have come in at +30% compared to 2007 figures - R$ 8.2 billion ($3.59 billion USD). Referencing a study by private consulting firm E.bit, the paper reported that six percent of the population, roughly 13 mi... More »

The State of the Industry

The State of the Industry
At the time of this writing, I had just returned from the recent XBIZ State of the Industry '09 Conference in Woodland Hills, Calif. — the world epicenter of the adult entertainment industry — and there are a few observations of this event and its impact on the industry that I'd like to share wi... More »

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