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Tool Tips: ACT!

Tool Tips: ACT!
One of the most useful pieces of software for folks dealing with customers, clients, prospects, sponsors or affiliates is ACT! by Sage. Now in version 11, this time-honored robust and mature contact management system was "created for people like you who must manage a growing business and associated ... More »

The End of Affiliate Commissions?

The End of Affiliate Commissions?
The newest Microsoft Internet Explorer and Mozilla Firefox include a privacy feature that has a lot of webmasters concerned about losing their monthly affiliate commissions. "Private browsing" will prevent browsers from retaining browsing history, temporary Internet files, saved passwords, search hi... More »

3D Technology Advances

3D Technology Advances
For many adult entertainment operators, one thing has become abundantly clear over the past several years — while evolving business models may help lead to corporate stability, it'll take another quantum shift in technology to bring the next cash cow to the table. Vying for this coveted mastur... More »

Service With a Smile

Service With a Smile
For many adult paysite operators, member retention and the resulting recurring billing is the name of the game. And one of the keys to member retention is providing prompt, comprehensive and courteous service. This comes in the form of making the membership experience as satisfying and hassle-free a... More »

Electracash Scores With Signature Safe

Electracash Scores With Signature Safe
There is a revolution taking place in online payment processing, and Electracashis leading the way. The new payment system might someday eliminate the chargebacks that have plagued Automated Clearing House (ACH) transactions for so many years. It's called Signature Safe. "It's something we created ... More »

Getting the Biggest Bang for Your Legal Buck

Getting the Biggest Bang for Your Legal Buck
In the early 1990s the Soviet Union dissolved and the Cold War ended. In response to the collapse of Soviet communism, the U.S. was able to dramatically reduce military spending for the first time in decades. President Clinton referred to these savings as a "peace dividend". Now that the Administrat... More »

Intellichat Saves Membership Sales

Intellichat Saves Membership Sales
Times are tough for many adult paysites, and their operators increasingly have to refine and expand their marketing and sales approaches to maximize the value of their traffic investments. Part of the traditional brick-and-mortar sales process is the use of sales staff to assist customers and close ... More »

FBI - Online Fraud Complaints up 33%

FBI - Online Fraud Complaints up 33%
A recent article on Yahoo! Tech disclosed that 2008 was the busiest year yet for perpetrators of online fraud, according to an annual Internet Crime Report by the U.S. Federal Bureau of Investigation. The FBI Crime Complaint Center recorded more than 275,000 Internet based complaints last ... More »

Utah Gets its Freak On

Utah Gets its Freak On
My boss, Diane Duke, loves numbers and statistics. So it wasn’t too unusual to find her giggling over the results of a recent Gallup poll http://people.hbs.edu/bedelman/papers/redlightstates.pdf indicating that citizens of the state of Utah are the happiest bunch of folks in the United States. ... More »

BDSM: Customer Service and Customer Care

BDSM: Customer Service and Customer Care
The adult Internet is extremely diverse in 2009. Internet erotica boasts a wide variety of themes and niches, all with their own audiences and fan bases. Different fan bases have different customer service needs, and that includes the BDSM audience. BDSM erotica often is described as an adult en... More »

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