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Service With a Smile

Service With a Smile
For many adult paysite operators, member retention and the resulting recurring billing is the name of the game. And one of the keys to member retention is providing prompt, comprehensive and courteous service. This comes in the form of making the membership experience as satisfying and hassle-free a... More »

Electracash Scores With Signature Safe

Electracash Scores With Signature Safe
There is a revolution taking place in online payment processing, and Electracashis leading the way. The new payment system might someday eliminate the chargebacks that have plagued Automated Clearing House (ACH) transactions for so many years. It's called Signature Safe. "It's something we created ... More »

Getting the Biggest Bang for Your Legal Buck

Getting the Biggest Bang for Your Legal Buck
In the early 1990s the Soviet Union dissolved and the Cold War ended. In response to the collapse of Soviet communism, the U.S. was able to dramatically reduce military spending for the first time in decades. President Clinton referred to these savings as a "peace dividend". Now that the Administrat... More »

Intellichat Saves Membership Sales

Intellichat Saves Membership Sales
Times are tough for many adult paysites, and their operators increasingly have to refine and expand their marketing and sales approaches to maximize the value of their traffic investments. Part of the traditional brick-and-mortar sales process is the use of sales staff to assist customers and close ... More »

FBI - Online Fraud Complaints up 33%

FBI - Online Fraud Complaints up 33%
A recent article on Yahoo! Tech disclosed that 2008 was the busiest year yet for perpetrators of online fraud, according to an annual Internet Crime Report by the U.S. Federal Bureau of Investigation. The FBI Crime Complaint Center recorded more than 275,000 Internet based complaints last ... More »

Utah Gets its Freak On

Utah Gets its Freak On
My boss, Diane Duke, loves numbers and statistics. So it wasn’t too unusual to find her giggling over the results of a recent Gallup poll http://people.hbs.edu/bedelman/papers/redlightstates.pdf indicating that citizens of the state of Utah are the happiest bunch of folks in the United States. ... More »

BDSM: Customer Service and Customer Care

BDSM: Customer Service and Customer Care
The adult Internet is extremely diverse in 2009. Internet erotica boasts a wide variety of themes and niches, all with their own audiences and fan bases. Different fan bases have different customer service needs, and that includes the BDSM audience. BDSM erotica often is described as an adult en... More »

Adult Entertainment Industry Production Insurance

Adult Entertainment Industry Production Insurance
Recently, adult production insurance was dropped by the industry's main production insurance underwriter leaving many producers without insurance. FSC received requests for help. I suspected that the production insurance hole would be filled in short order because our industry’s producers pay thei... More »

Customer Service in Motion

Customer Service in Motion
It started out as a fine morning, late November 1997. The birds were singing, the servers were humming, and the signups were rolling in. And then, the phone rang. Not just any phone — the phone that rang when customers called. Yes, that phone. This was the early days of the adult Internet, a... More »

Reviewing the Reviewers: PornoTribune.com

Reviewing the Reviewers: PornoTribune.com
One of the most competitive markets in online adult is the review site arena, where many companies seek to become the most trusted source of objective advice regarding a consumer's choice in premium adult entertainment websites. Offering opportunities for affiliates and quality traffic for paysite o... More »

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